Alan Richards Email & Phone Number

San Francisco, California, Us

Responsible for coordinating, evaluating, and managing services involving both direct and partner organizations for high performance networking, cyber-security and reliable internet solutions. Cloudflare, Inc. is the leading connectivity cloud company. We empower organizations to make their employees, applications, and networks faster and more secure everywhere, while reducing complexity and cost. Our mission is to help build a better Internet!

Atlanta, Georgia, Us

Work your worldWe’re Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential.INTEGRATED WORKPLACE AND ASSET MANAGEMENTWith Eptura's all-in-one platform, we can help you bring together your entire world of work, so your people — and your business— can reach their full potential.From desk booking and visitor management, to space planning and office utilization data, Eptura Workplace helps your entire organization work smarter.Maximize workplace assets, meet regulatory standards, automate preventive maintenance, and enable your team's best work with powerful tools from Eptura Asset.

San Francisco, California, Us

Developed new full lifecycle service for digital workplace solutions (DWS), project management workflow efficiencies and optimization. This includes the continual development of tools and technology that enable client team members in various geographic locations to coordinate and efficiently deliver their work in hybrid environments. Also, responsible for Partnerships & Alliances that support our digital workplace solution products, technologies and integration.Work with various operations members to perform resource leveling, forecasting, and data acquisition around project metrics, leading to further advancements in productivity amongst the technical staff. TEECOM provides strategic consulting, design and engineering, and project management services for digital workplace solutions such as future of work, workplace experience, occupancy measurements, IoT, telecommunications, wired and wireless networks, immersive environments, acoustics, audiovisual, and safety and physical security systems.Strategic Consulting | Design & Engineering | Project Management | Workplace

Fremont, California, Us

As Senior Director, I'm responsible for the daily operational aspects of client relationships and contracted delivery solutions for high-profile companies such as; Sony, Slack, UBER and Facebook. I maintain all performance metrics for service-level agreements (SLAs) and key performance indicators (KPIs). I also regulate contract delivery in adherence to the underlying economics of each service offering and the overall profit and loss revenue / gross margin results. Some Key Client Engagements Include: 🛠 SONY (Sony Interactive Entertainment (SIE)), San Mateo, CA | 2018Provided management oversight of launching new Remote Service Center in Phoenix. Identified Risk and Mitigation strategies for the new facility, management, customers, and operations personnel.🛠 SLACK, San Francisco, CA | 2018Secured the contract based on UBER customer referral. Oversaw the partnership with SLACK to mature their ITSM process for “walk up service desk” while leveraging SLACK messaging tools vs. conventional ITIL ticketing solutions to increase operational effectiveness, reduce customer friction, and optimize cost. 🛠 UBER, San Francisco, CA | 2016 – 2018Provided management oversight of global operations, NA, LATAM, EMEA, APAC regions. Built and managed relationships with various entities to deliver managed services to 40 countries and 400 locations. (ITSM Service Desk, CorpNet, Digital AVVC)🛠 FACEBOOK, MENLO PARK, CA | 2012 – 2016Oversaw multiple Managed Services projects, governing all processes from requirements gathering, strategic planning, implementation, operations, and continual service improvement. (Service Desk, Data Center, CorpNet, Infra Ops, CPE, Asset Lifecycle Management (ALM), SQM/DDO Insights, AV/VC and SaaS App Support)Global Network Operations | End-User Services | Project Management | Operations

Santa Clara, California, Us

Throughout my tenure with TIBCO Software, Inc., I built and oversaw the program management office (PMO) and supported cross-functional technology-driven projects throughout a matrix-structured enterprise environment.As the Project Management Office Leader, I liaised directly with our chief information officer (CIO) to devise support for enterprise level infrastructure and ERP applications. Key accomplishments include:🛠 Created and distributed best practice IT project management office (PMO), delivery methodology, and SaaS-based PPM capabilities, operational consistency model for both infrastructure and corporate application initiatives.🛠 Developed IT service catalog (ITIL) from concept to production; implemented BMC Service Desk Express (ITIL) application and KME in support of IT global helpdesk operations.🛠 Crafted and materialized corporate business continuity program in conjunction with CIO and designated disaster recovery tactics; met and exceeded external customer requirements. I also supported corporate security compliance ISO 27001 policies and controls as well as SOX for IT.🛠 Regulated full lifecycle of IT merger and integration for six acquisitions: enhanced TIBCO's enterprise business intelligence, analytics, and cloud (SaaS/PaaS) product portfolios.🛠 Oversaw major initiative automate employee/contractor onboarding workflows via TIBCO technologies products such as i-Process suite and Business Works🛠 Oversaw project management of extensive vendor evaluation, selection, and implementation process of AV/VC cloud solution (Lifesize) for 40 managed offices and 4000 employees.✔ Awarded IT Spot Bonus for two consecutive years following the successful delivery of a new Incident Management System (BMC Service Desk Express). ✔ Recognized IT customer advocate for cross-functional initiatives as directed by chief information officer (CIO) and chief operating officer (COO).Project Managment Office | ERP Applications | Enterprise | M&A

Dallas, Tx, Us

Served as the principal point of representation and liaison with external constituencies on operational matters, process improvement; provide day-to-day technical/professional guidance and leadership as appropriate within the Internet Applications division of at&t.Management Consulting | System and Integration | U-verse App Development & Testing | CMM Program

Sunnyvale, Ca, Us

Directed and coordinated all phases of large-scale multifaceted enterprise projects mainly in the areas of operational planning, establishment, execution, and evaluation of platforms and systems.Business Technology PMO | Program Management | Application Development

Master Of Science, Telecommunications Management

Bachelor Of Arts, Business Management

Data Communications / Protocols / Analysis

Industrial Electronics Technology/Technician