•Lead global commercial team of Business Development Managers and Contract SMEs. •China market lead - including market strategy and commercial support for key customer accounts.

•Accountable for the end-to-end eSIM experience for T-Mobile’s Android phone portfolio including defining product KPIs and roadmap across stakeholders in product, supply chain, engineering, and IT. •Led customer experience and technical alignment sessions with a major device OEM to re-design eSIM experience to support using eSIM as the primary method of connecting to a mobile network.

•Accountable for strategy, customer experience, and consumer/competitive insights for subscriptions team. •Managed customer service and retail workstreams of the assessment phase of a $30M cross-enterprise project impacting 27 delivery groups. Customer service and retail level of effort accounted for $12.5M.

•Hired into a C-level sponsored post-MBA rotational program to lead large teams and business operations in a variety of functions throughout T-Mobile.•Led 250+ customer experience leaders and representatives to deliver J.D. Power award winning customer service in a 700+ employee call center for T-Mobile’s consumer segment. Responsibilities included performance management, incentives and recognition, conflict resolution, community outreach, and managing and communicating a one-time team re-organization because of the Sprint acquisition.•Transitioned and supported employees to work from home as part of Covid-19 response. This included leading my team remotely for 6+ months and redefining center operations to cater to a remote workforce.

•Led change management initiative to improve retail operational metrics by piloting a device condition improvement plan at four high contribution retail stores in the Los Angeles market. Device condition was an $800K opportunity for the market in 2018.•Analyzed retail operations data and designed custom reports for the retail leadership team who managed 220 T-Mobile branded stores in the market. These reports identified which stores had the largest controllable opportunities for improvement helping leaders focus their time where they could make the largest impact.

•Managed operations with monthly revenue of up to $2M. Led a team of 33 engineers and operators. Administered $500K explosives and radiation inventory in compliance with state regulations. Scheduled equipment, personnel, and maintenance, performed technical troubleshooting, procured supplies, and implemented cost control measures.•Reduced operating costs and realized efficiencies by facilitating strategic closure of three districts and consolidation of assets, inventory, fleet, and personnel.•Developed and drove an effort to implement an exchange for excess inventory resulting in savings of $800K.•Cultivated vendor relationships and bundled services to maintain competitive pricing in depressed market.•Developed and implemented maintenance program for scheduled repair of tools, improving tool reliability and overall job efficiency. •Recruited and mentored new field engineers through college hire development program.

•Led client facing teams and managed customer experience for 100+ projects ($10K - $120K per project). Communicated and created immediate solutions for clients under high pressure and dynamic conditions.•Promoted to General Wireline Field Engineer in May 2014.General Field Engineer Project: Identified ineffective internal training material and analyzed company-wide impact. Developed new material to align with company needs resulting in improved worldwide operational efficiency and estimated cost savings of $1M.

•Analyzed data on renewable energy systems and energy consumption and made recommendations to increase efficiency and decrease operating cost.

•Documented and consolidated all factory and office processes. Used English and Chinese to present potential efficiency improvements and associated implementation costs to leadership.

•Learned to price options, analyze structured products, and read market movements.•Created an automated database using Microsoft Excel and Visual Basic to look up customers based on their trading preferences.