Arielle D. Gibson Email & Phone Number

Sanford, Fl, Us

Sanford, Fl, Us

St Louis, Us

Deliver sales talks to describe products and services in order to persuade potential customers to purchase consultative services. Evaluate property insurance policies to determine coverage. Inspect interior/exterior property damages and conduct an analysis of claimant’s policy limits and assess the cost/value of insured items. Collaborate with multiple stakeholders (i.e., clients, insurers, claim, anti-fraud departments) to address and resolve claims. Provide timely ongoing communications based on ethical and accountable principles to build trust and deeper client relations that drive ongoing business and word-of-mouth referrals.

Indianapolis, Indiana, Us

• Installed new cases, created initial bills, and generated initial ID cards for members, ensuring a seamless onboarding process. • Audited and verified benefit data upon receipt of the contract code from systems, ensuring accuracy and compliance with company standards. • Prepared and analyzed Issue Transmittal documentation for new cases, and vouchers for adding additional products or group numbers, ensuring completeness and accuracy of records. • Reviewed enrollment forms for gross omissions that would prevent loading, guaranteeing members were loaded into the correct product and minimizing errors. • Demonstrated ability as a skilled specialist in handling complex benefit administration tasks with precision and attention to detail.

Plantation, Florida, Us

Oversee and evaluate a virtual team to support, monitor, and assess volume and performance against key performance service guarantees regarding healthcare and health management. Skilled user of Customer Relationship Management (CRM) software developing daily key performance indicators and quality assurance reporting focused on customer/client performance metrics. Provide direct patient advocate assistance and manage care to members seeking specialty (audiology) care services. Timely follow up to ensure a positive member experience. Provide audiology and hearing aid practitioners with best practice solutions that facilitate hearing aid orders and service resolve reimbursement issues.

North Miami Beach, Fl, Us

Single point of contact for the firm to answer client inquiries and triage referrals from digital ad campaigns, television and word-of mouth. Strengthened the firm’s reputation by fostering timely communication with clients and attorneys. Provided quality assurance duties to analyze insurance policy language and policy terms in order to develop appropriate pre-litigation strategies. Developed trust with clients by providing communication from proceedings to closing arguments. Skilled user of legal portal that maintained client files, databases, securing of confidential information and to assist marketing in the development of marketing materials. Trained new hires in departmental systems, product knowledge and policies and procedures.

Philadelphia, Pa, Us

Interacted and met with customers to provide best-in-class solutions to billing inquiries, refund requests and service issues. Built customer trust through effective customer service resolution skills and consistently maintained 97 – 100% positive Voice of the Customer (VOC) patient satisfaction scores. Successfully upsold bundled Comcast products that contributed to 100% satisfaction of the customer and nurtured customer retention. Maintained and updated customer database using a proprietary Customer Relationship Management (CRM) platform. Confidentially assessed secure customer confidential information based on ethical principles, and provided customers with trusted resolution recommendations. Trained and mentored new hires to help them achieve department and organizational goals. Provided trend reporting, new findings and promptly escalated critical inquiries within a 24-hour period.

Reviewed and verified customer travel documents to ensure optimal customer experience to the boarding/departing process. Assisted customers with baggage check-in using an international database. Confidentially secured and printed important passenger documentation for domestic and international travel. Provided superior customer services by arranging for the secure care of unaccompanied minors and safe pet travel. Provided daily operational updates to supervisors and management via radio, email, cell phone and through the use of the public airport address system. Confidentially processed customer credit, debit and cash payment transactions.

Long Island City, New York, Us

Reviewed and verified customer travel documents to ensure optimal customer experience to the boarding/departing process. Assisted customers with baggage inquires and provided timely and ongoing updates regarding lost, damaged, or delayed items. Accurately documented flight arrivals and departers using internal systems. Provided customers with accurate and detailed airport and gate information to assist with arrivals to proper destinations. Adhered to airport regulations and security protocol by collaborating and cooperating with the Broward Sherriff’s Department (BSO) and the U.S. Customs and Boarder Protection agency regarding suspicious activity reporting.

License, Professional Claims Adjuster

Skin Care Therapist, Aesthetician/Esthetician And Skin Care Specialist

High School Diploma