Arieal Wright Email & Phone Number

Philipsburg, Nj

• Oversee daily operations of the warehouse area, managing a team of 80 employees in the outbound function and coordinating with other departments to ensure efficient workflow.• Analyze key performance metrics and generate reports to inform strategic decisions and improve operational efficiency.• Enhanced team performance through targeted training and development programs, resulting in a 25% increase in productivity.• Conducted regular performance reviews and provided feedback to team members to enhance productivity and morale.• Performed regular audits to help improve and maintain standard operating procedures.

Led support team. Served as subject matter expert for the role of traffic manager entire Walmart Fulfillment network. Assisted network teams with creating new policies and instructional content for the Receiving and Traffic departments which were used in all Walmart Warehouses.  Onboarded, trained, and supervised department staff members.  Successfully trained the traffic teams and receiving department on warehouse guidelines, which allowed us to meet the network compliance goals for the first time in over 5 years.  Simplified processes which increased productivity in the traffic office by 25%.

Worked as an inbound area manager in the receiving and stocking departments. People leader of over 75 associates. Handled day-to-day operations of the warehouse.  Created instructional content for the entire receiving department that was used by associates and leaders in all Walmart Fulfillment centers throughout the country.  Was an integral part of creating a new receiving damage process for the warehouses which is intended to save the company millions of dollars in the next fiscal year. Implemented effective management strategies for receiving and stocking that improved team performance metrics across all areas.

Bethlehem, Pennsylvania, United States

Managed team of associates responsible for maintaining the buildings systems infrastructure. Led complex projects to improve building system effectiveness. Maintained the facility’s hardware and software through routine daily, weekly, monthly, and quarterly maintenance programs.  Responsible for scheduling outages, facility hardware refresh, and coordinating various systems projects. Partnered with the facility’s senior leadership to maintain the buildings P&L through check transmittal and ordering of hardware as needed.

• Manage and oversee box office responsibilities which include, hiring, scheduling, and providing feedback to the box office staff. Sometime serve as house manager.• Generate reports on daily, weekly, monthly and quarterly basis. Reports are used by various departments for budgeting and fiscal decisions. • Ensure excellent customer service. Resolve customer complaints and ticket issues in a professional and timely manner.• Serve as in-house IT point-of-contact and Salesforce Administrator. Update staff software and troubleshoot staff computers. Key Achievements• Responsible for bringing in new company initiatives, such as gift cards and print-at-home tickets which is expected to save the organization over $8,000 a year.• Trained box office staff to upsell other upcoming events, as well as trained them on how to better provide customer service, positively promote the organization, and ways to help build our brand. • Made adjustments to current organizational processes that increased effectiveness, efficiency, and overall process improvement.

• Served as new hire training support. Served as Interim Senior (team lead) to tenured teams.• Gave feedback to representatives, including successes and opportunities, in order to help develop representatives to their highest potential. Served as a mentor to representatives and assisted then with applying feedback.• Created and implemented team incentives to motivate employees and enhance team productivity.• Took action steps that lead to the achievement of goals outlined in the organization’s strategy. • Provided support to end users on technical issues, while using problem solving and decision making skills in order to ensure one call resolution.Key Achievements• Recognized yearly for being in the top 10 percent of technical support representatives within the organization nationally. These efforts helped the company attain several JD Power awards. • Consistently contributed to the organizational knowledge base to provide representatives with solutions to technical issues.

• Monitored technical support and customer service phone calls taken by front line representatives in order to provide feedback to management for employee improvement.• Gave feedback on key drivers; quality, concern, timely resolution, and knowledge.• Recommended and helped develop company policies and procedures to serve in the best interest of the company.• Participated in call calibrations. Consistently remained calibrated with upper level management.Key Achievements• Identified trends and made recommendations for process improvement.

Bachelor’S Degree, Business Administration And Management, General, 3.89

Activities and Societies: Magna Cum Laude, Dean's List

Education record