Arief Mohammad Email & Phone Number

Accomplished technical professional with a strong background in application and customer support, adept at handling multiple projects simultaneously with precision and efficiency. Proven ability to enhance system performance and manage deployments in dynamic environments.• Bug Fixing: Identified, troubleshooted, and resolved user-reported and detected bugs to ensure optimal system functionality.• New Enhancements: Managed tickets for new features, improving existing functionalities and enhancing user experience.• End-to-End Testing: Conducted comprehensive testing to maintain system integrity and performance.• Deployments: Oversaw and verified the smooth deployment of new releases, ensuring minimal disruption.• GCP Monitoring: Monitored daily logs to detect and address anomalies and performance issues promptly.• Dashboard Monitoring: Tracked key metrics and user feedback on beta and production dashboards to drive improvements.• Continuous Support: Provided prompt technical assistance, collaborating effectively to resolve issues.• Data Management: Integrated JotForm submission data and resolved related issues efficiently.• Multitasking: Successfully managed bugs and enhancements for 6+ projects simultaneously, demonstrating strong multitasking abilities.