Arief Prasetya Email & Phone Number

Bekasi, Id

Solo Jawa Tengah

Jakarta, Jakarta, Indonesia

-Developed and proposed Computer Resource Management (CRM) systems within the operations division to identify and streamline operational processes.-Oversee the booking team to guarantee a smooth and efficient process for every incoming booking lead.-Maintain regular communication with both hospitals and customers regarding day-to-day booking leads.-Utilize dashboard systems, application programming interfaces (APIs), and prepaid mechanisms to streamline the booking process and enhance efficiency.Achievement :-Has defined, set and standard Objective Key Result for Booking Hospital Team-Achieving Conversion Rate from 90% to 93% in a year, achieving Time Stamp below 20 Minutes

Jakarta, Indonesia

-Participate in projects spanning the entire value chain, collaborating with various teams to ensure project success and alignment with organizational goals.-Collaborate with the engineering team to enhance internal systems based on feedback received from customers and operational teams.-Act as the primary point of escalation for any issues related to domestic flights, coordinating resolution efforts with relevant teams and ensuring timely and effective problem resolution.-Prepare weekly and monthly reports for the Managing Director, highlighting project updates, key performance metrics, and any significant issues or achievements.-Generate and analyze reports regarding incoming complaints about system functionality, financial transactions, and customer interactions.

Jakarta, Indonesia

-Oversee the operations flow for the entire customer operations team to ensure excellent customer touchpoints, experiences, and satisfaction.-Direct and lead a team of 350+ members in the contact centre to achieve optimum Service Level Agreements (SLAs) and key performance indicators (KPIs).-Collaborate with all departments within the company to develop products and services that address customer pain points and enhance overall customer experience.Achievement :-Has defined, set and achieved standards for customer servicing and service level to achieve customer satisfaction. One critical measurement is reaching 93 % SLA of answered problems and complaints from 90 % previously.

Jakarta, Indonesia

-Analyze the most current and reliable data sources to identify the break-even revenue for the designated routes, considering factors such as operational costs, market demand, and competitive landscape.-Calculate the optimal seat factor combination that maximizes profitability for the designated routes while maintaining effective yield management practices.-Oversee the management of commercial hardware and applications utilized within the company, ensuring optimal functionality and alignment with business objectives.-Lead the startup, implementation, and ongoing maintenance of reservation systems, departure control systems, fare and route inventory management systems, and airline reservation rules.

Jakarta, Jakarta, Indonesia

-Responsible for overseeing and managing all operational activities and business functions in the Tanjung Pandan district, including sales, customer service, and airport operation handling.-Oversee the daily operations of the company's station in Manado, including staff management, customer service, and B2B coordination.-Lead the sales team in Bali to achieve sales targets and objectives.-Lead and manage the call centre operations at the company's head office in Jakarta.-Oversee financial operations and management in the Banda Aceh area, including budgeting, forecasting, and financial reporting.-Manage district Malang station's day-to-day operations, including staff supervision, customer service, and facility management.-Lead revenue management activities at the company's head office in Jakarta, including pricing strategies, revenue forecasting, and yield management.

Indonesia

Bachelor'S Degree, Business/Managerial Economics

Bachelor'S Degree, Economics