Research Operations And Delivery Manager
CurrentPeople Leadership:• Lead and manage a team of Research Associates across the entire Asia Pacific (APAC) region to ensure a highly engaged, effective, and productive team through coaching, learning and development, and continuous alignment with the overall company goals and objectivesOperations:• Oversee and lead the development, improvement, and implementation of company processes, systems, and operations in the APAC region• Work closely with the APAC Leadership Team to… Show more People Leadership:• Lead and manage a team of Research Associates across the entire Asia Pacific (APAC) region to ensure a highly engaged, effective, and productive team through coaching, learning and development, and continuous alignment with the overall company goals and objectivesOperations:• Oversee and lead the development, improvement, and implementation of company processes, systems, and operations in the APAC region• Work closely with the APAC Leadership Team to identify and monitor resource gaps, and to ensure efficient resource allocation and management in the APAC teams and businesses• Build, improve, and manage analytics reports and dashboards that help advise the APAC Leadership Team to track and understand the demand and supply, performance, and health of the business verticals in the APAC region• Led the implementation and localization of two company-wide initiatives for the APAC region in 2023, with a positive adoption rate of 77% within the first 6 months of launchProject Management:• Serve as the main coordinator and project manager when liaising with the consulting, marketing, and business development teams in Asia Pacific for all research and data-related projects, processes, and insights• Develop, coordinate, and manage initiatives to continuously improve connectedness and collaboration between internal research groups, as well as the different teams• Ensure the timely delivery of research projects and deliverables by providing adequate support to the Research Directors, Analysts, and Research Associates• Collaborated with the Research and Marketing teams to organize the content for a total of 10 webinars and roundtables in 2023, with an average attendance rate of 70% Show less