Arie Koppenhol Email & Phone Number

Amstelveen

Project Management of Microsoft Dynamics AX, CRM and Sharepoint.

Netherlands And Uk

• Achievement of a profitable revenue-target of about £ 2.5 million, by identifying, selling and delivering projects in the current customer base, to support partner-implementations and to deliver projects to new direct customers around the world. • Management of 20 - 30 Consultants and Project Managers in Mainland Europe and UK. These are permanent members of staff and external consultants. • Definition and selling of projects during presales. • Project- or programme management of a number of critical projects on either ‘time and materials’ or ‘fixed price’ basis.• Membership of Steering committee for various high exposure projects.• Management of customer escalations. • Building and maintenance of service partner relationships.• Enhancement and ‘roll-out’ of the Sage Implementation methodology.• Development of bespoke around the Sage applications.• Definition, selling and delivery of complementary services.

Established and maintained Professional Services delivery capabilities across Mainland Europe (Benelux, Germany, France, Italy, Spain). Responsible for Professional Services revenue target via positioning, selling and delivering consultancy and project management services.

Utrecht Area, Netherlands

Employed at MSA as Consultant (till 1989) implementing a number of Expert-Series products.Employed as Customer Services Manager for the Benelux (from the end of 1989 till December 1995). After the merger between MSA and McCormack and Dodge nominated as Customer Services Manager for Dun & Bradstreet Software (“DBS”) Benelux. The Customer Services department offered the following services:• Customer Support (a.o. Help-line, delivery of software, installations)• Education• Documentation and Translation• Professional Services (ranging from application and technical expertise to full project management)• Customer relations (Account management and maintenance services).Also fulfilled the role of Engagement Manager for DBS in the implementation at various customers, including St-Radboud Hospital, EPON, Fokker, VSB and Provincie Zuid-Holland.Main responsibilities included:• Revenue target for Services and Maintenance of NLG 12 million• Management of 25 Consultants and Project managers• Management of relationship with User Group• Organisation of Customer meetings and seminars (up to 500 attendees).Operations Manager (till July 1996) for DBS-Benelux. This implied the following additional responsibilities:• Finance• Internal Systems• Management of around 30 employeesIn July 1996 nominated as Director for a newly formed Pan-European Services Organisation of 30 Senior Consultants and Engagement Managers throughout Europe. When Geac took over DBS as of 1 November 1996, this reorganisation was redone. In January 1997 (Acting) General Manager for the Netherlands. This implied overall responsibility, including P&L, for around 40 members of staff.

Employed at Samsom Data Systemen as Project leader for the implementation of the General Ledger application of MSA within Wolters Samsom Group.Then became Project adviser at implementation of financial application of MSA at DSM Agro.Acted as Chairman of the General Ledger workgroup of EUCOM (MSA User group for the Benelux).

Employed as Project Leader for the implementation of the SWIFT payment method and the General Ledger application of MSA; subsequently System Administrator of this software application. Participation in the definition of a data- and process model for the Finance department, followed by a Project Leader role of a subproject.