• Spearhead research and recommend security upgrades, technical solutions, disaster recovery, and optimal security practices for 1,000+ First Citizens Bank branches and ATM locations with line-level supervision of up to 25 SOC Operators.• Oversee quality control and oversight for all security event investigations, triage, and response, training, troubleshooting, staffing functions in conjunction with GSOC Operations Manager and strengthen capabilities of the GSOC including support for operations, security policies and standards. • Troubleshoot Windows 10 issues for SOC operators and access control/alarm management issues with RS2 Technologies LP-1502 Controller.• Responsible for reporting feedback on effectiveness of threat intelligence platforms and data feeds and submitting threat indicators collected during analysis.

• Aided in providing 24x7x365 support in real-time searching for security threats and malicious activity while developing and documenting procedures for incident response, security monitoring, access control, and physical security technology related services. • Managed technical operations, including monitoring user accounts, alarm panels, and panel firmware, changing programming and user codes, silencing alarms, arming and disarming systems and bypassing zones. • Performed VPN connection and Citrix VDI (Virtual Desktop Infrastructure) set-ups, and ran ping network tests for bank branches with network issues.

• Perform regular site maintenance, including removing dead links and responding to issues of site functionality.• Optimize for target audiences and creating interactive media to improve scalability, consistency and customer focused behaviors. • Conduct user surveys and gather market analysis to improve website for best experience.• Utilize SEO optimization for the website, ensuring it could be easily found on search engines such as Google.• Communicate design ideas with process flows, site maps, wireframes, and providing progress and statistics reports.

• Studied and utilized knowledge of security technologies, including SIEM(Splunk), anti-virus, encryption technologies, network security (IDS/IPS/Firewalls), logging and auditing, event and incident management, privileged access management, endpoint security, packet inspections, endpoint security analysis, malware analysis, and forensics through various labs and projects on Linux and Windows Servers.• Conduct thorough analysis of security incidents, including root cause analysis, impact assessment, and recommendations for containment, eradication, and recovery.• Respond to Endpoint protection and malware detection tools alerts.• Configured security applications and monitored networks such as personal firewalls, antivirus programs, and host-based intrusion detection systems using tools such as Nmap and Wireshark.• Analyzed network capture files containing wireless traffic and examined protocols, IP addresses, MAC addresses, and identified the vulnerabilities.• Attacked a Windows system with file and print sharing enabled with vulnerabilities by using Metasploit. • Utilized Linux commands to conduct log analysis and Splunk to analyze network traffic and logs.

• Perform security monitoring and reporting, analyze security alerts and escalate security alerts to local support teams• Lead and respond to security incidents and investigations and targets reviews of suspect areas • Consult on teams to resolve issues that are uncovered by various internal and third party monitoring tools • Identify and resolve root causes of security-related problems.•Maintain situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally.• Coordinate direct action and responses to incidents and alarm activation.• Ensure that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents.• Assist the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems.