Ariel Castillo Email & Phone Number

Cincinnati, Oh, Us

Austin, Texas, Us

Coordinates the installation of CDK software solutions at automotive dealerships in the Central and East regions. Responsible for the management, delivery, and supervision of implementation activities - from initiation and discovery, execution, go live through transition to post-install support. Serves as the primary point of contact for internal and external stakeholders involved in the project implementation process.

Austin, Texas, Us

San Diego, Ca, Us

Responsible for managing day-to-day operational aspects of retaining and servicing clients as well as building and maintaining relationships with clients at various levels. Ensured timely and consistent resolution of client concerns. Led account team in achieving topnotch service delivery and meeting clients needs/expectations. Managed the implementation of value added programs and services - including the customization, update, and monitoring of project plans, activities, and milestones.

South San Francisco, California, Us

Worked with client project teams to define and fine tune project scope, timelines, goals/objectives, resource requirements, etc. Employed and shared best practice recommendations with clients for successful implementation of subscribed solutions. Provided consultative feedback/recommendations to various project team members (clinical champions, nursing, pharmacy, ancillary services) in order to effectively maximize their participation. Served as company liaison with clients for communication of product enhancements, issue resolution, development partnership, and beta testing projects. Monitored proper and continuous utilization of tools and solutions through analysis/evaluaiton of log on and utilization reports.

South San Francisco, California, Us

Responsible for renewal of accounts with annual contract values ranging from $100,000 to $2,500,000. Identified opportunities for generation of additional revenues from other value-added services provided by Zynx. Developed strategic plans for account retention and coordinated efforts by Zynx resources in order to effectively execute and deliver. Maintained excellent relationships with stakeholders and decision makers at client sites as well as vendor partner representatives to ensure open communication/discussion of issues and concerns.

South San Francisco, California, Us

Successfully managed the implementation, training, and integration activities for a variety of accounts - ranging from multi-facility health systems to smaller community hospitals. Worked with vendor partners to align Zynx implementation activities with ongoing client CPOE project initiatives. Fostered the creative use of other Zynx tools and avenues to improve "stickiness" with clients. Developed relationships at different levels within client sites to ensure account renewal. Chosen as "Client Services Awardee" for 2007, "Service Excellence Awardee" for 2010, "Growth Leadership Awardee" for 2011, and "Outstanding Client Focus Awardee" for 2012.

South San Francisco, California, Us

Performed copy and technical editing of Zynx content to ensure accuracy and integrity of product information. Developed familiarity with content of various Zynx products and tools. Edited the extensive Prenatal Care and Preventative Care and Service modules as well as ZynxAmbulatory content.

Los Angeles, Ca, Us

Coordinated, planned and facilitated activities for more than 100 teenagers. Recruited, trained, and supervised youth leaders, core team members, adult volunteers, and peer mentors. Prepared and monitored operating budget for youth ministry and confirmation.

Woodland Hills, Ca, Us

Provided information retrieval and research support to internal and external clients. Developed marketing, environmental, and other feasibility studies to support and justify geographic expansion efforts, new product launches, and related financial activities. Coordinated the development and delivery of educational programs for insured facilities and in-house staff. Conducted presentations at clients sites on their historical claims experience - including claims trend analysis and comparative studies with statewide and nationwide scenarios.

Assisted consultants in preparation of management training and development programs as well as marketing studies for government agencies and private entities. Co-wrote and presented research papers on organizational behavior, ethics, and the North American Free Trade Agreement at various management conferences.

Master Of Business Administration (M.B.A.), Finance

Bachelor Of Science (B.S.), Applied Economics