• Oversaw UX research efforts for the e-commerce site, Fishersci.com, to advocate for the customer and meet the business goals of product managers across the site• Planned and conducted user research via a broad range of methods, including surveys, moderated and unmoderated usability testing, and in-depth interviews, in order to gather actionable user insights• Collaborated with team of product managers and UX designers to determine research questions and objectives, and to prioritize studies based on development timelines• Analyzed data, communicated findings, and provided recommendations for broad impact to UX designers and stakeholders• Spearheaded efforts to revamp the Help & Support Center of the site, from identifying user pain points and needs, to leading design thinking workshops with internal stakeholders to determine a roadmap for development

• Worked on project to complete a usability assessment and redesign proposal for InstaMed's payment portal, InstaMed Online, as part of the MHCID at UCI final capstone• Conducted user interviews for understanding target users of InstaMed Online and inform redesign• Performed heuristic evaluation of current InstaMed Online for Providers platform to identify areas for improvement• Ideated with design team on ways to improve the information architecture of the platform• Designed and conducted usability testing with a prototype of the redesigned system

• Coordinated feasibility clinical trial of IOT patient monitoring system at Kaiser Permanente, collecting and analyzing user feedback to determine specifications for next iteration of the system• Led efforts to comply with ISO 13485 standards for quality management processes• Developed website content and marketing material for the innovative wireless technology system for patient safety• Communicated customer needs to Research and Development teams overseas• Cooperated with large medical distributor to provide technical support of product for customers and over 20 product trial sites across the United States• Managed import logistics of product from Taiwan and inventory in warehouse