I am doing the administrative work and delivering ESL classes, as well.

• Provided efficient administrative support by managing schedules, screening calls, welcoming visitors, and handling emails promptly and courteously.• Managed various administrative tasks including procurement of office supplies, invoice processing, and compilation of comprehensive meeting minutes.• Acted as the primary point of contact for clients, resolving inquiries and concerns promptly, fostering positive relationships and client’s satisfaction.• Maintained organized filing systems for documents and records, facilitating easy retrieval of information and efficient workflow.

• Successfully delivered 2400 hours of IELTS Speaking courses in hybrid environments, resulting in over 70 students achieving 7 bands in speaking test scores.• Developed and implemented individualized learning plans, meticulously documenting post-class evaluations for each student using Excel and Word.• Earned recognition for outstanding performance, demonstrated leadership in guiding students, and fostered positive relationships, leading to contract extension discussions.

• Assisted students in course selection process, providing guidance and support to ensure alignment with academic goals and program requirements.• Planned and executed 8+ cross-cultural, educational, and developmental programs for 16 international undergraduate classes over a 2-year period, fostering an inclusive learning environment.• Conducted one-on-one peer tutoring sessions with 40 students, addressing academic challenges, and providing support regarding mental health and cultural differences, showcasing strong conflict resolution and problem-solving skills.• Designed and managed promotional materials, including 3 event posters, 3 brochures using Canva, and monthly social media posts, effectively marketing events to the student body.• Gathered student feedback and concerns on events and course arrangements, facilitating discussions in regular team meetings to address individualized academic and living needs of international students, while collaborating with faculty and colleagues.

• Managed daily communication with 150 to 200 clients, documenting interactions and feedback to ensure effective customer service.• Developed innovative age-appropriate instructional activities, such as English drama, catering to diverse learning styles and yielding high average scores in final assessments.• Cultivated positive student-teacher relationships and facilitated open communication with parents, earning recognition for outstanding communication skills and dedication to student success.