As a QA Engineer, I worked closely with various teams to ensure new products were ready for release. My role involved: • Collaborating with engineering, design, and manufacturing teams to define product standards. • Writing and running test plans to identify bugs and improve product performance. • Performing functional and stress testing to make sure products met Apple’s quality expectations. • Working with cross functional teams to stay on track with deadlines and technical requirements. • Sharing feedback to help refine product features before launch.This position helped me build strong technical problem-solving skills and enhanced my ability to work well under pressure in a fast-paced environment.

As a Technical Specialist at Apple, I help customers with their Apple products by providing straightforward, easy-to-understand advice. I focus on: • Helping people troubleshoot and fix issues with their devices, making sure they leave with their problems solved. • Walking customers through product setups and sharing tips to get the most out of their Apple products. • Partnering with the Genius Bar team to diagnose more complex hardware and software problems. • Listening to customer needs and matching them with the right Apple product to improve their experience. • Keeping up with the latest Apple products and software updates to give accurate support.This job has helped me build strong communication and problem-solving skills, and it’s been rewarding to make tech feel easy for customers.

As a Sales Specialist at Apple, I focused on understanding customer needs and matching them with the right products. My key responsibilities included: • Engaging with customers to understand their lifestyle and needs, providing personalized product recommendations. • Demonstrating Apple products and explaining their features in a clear and relatable way. • Helping customers through the purchasing process, from selecting the right device to setting up financing options. • Keeping up with the latest Apple product launches and updates to provide informed advice. • Working as part of a team to meet sales targets while delivering excellent customer experiences.This role helped me develop strong sales and communication skills, while also deepening my understanding of Apple’s ecosystem and how to match customers with the best solutions for their needs.

In my role at a photography and videography company, I take on various responsibilities, with a primary focus on videography. I also contribute to other key areas of the business: • Videography: I film and edit videos for a range of events, making sure the final product is both creative and polished to meet client expectations. • Photography: When needed, I step in to capture high-quality photos, from portraits to event coverage. • Team Leadership & Training: I lead and train teams of photographers and videographers, ensuring everyone is on the same page when it comes to our creative and technical standards. • Project & Client Management: I manage projects from start to finish, working closely with clients to understand their vision and deliver results that meet and exceed their expectations. • Sales & Business Development: I’m actively involved in recruiting new clients, handling sales, and growing our customer base by building strong relationships and providing excellent service. • IT & Technical Support: I manage the IT side of the business, taking care of camera equipment, file storage, and troubleshooting technical issues.This role has allowed me to develop a broad skill set, from creative direction and team management to business operations, contributing to both the technical and strategic growth of the company.