Collaborated with global teams to deploy a machine learning model for detecting fraudulent accounts in near real-time, reducing chargeback rates and improving payments compliance.Partnered with the illegal activities team to proactively surface and take action on bad accounts, reducing response time by 99%.Aligned customer support, leadership, and engineering teams to build a solution that significantly reduced meeting disruptions -- At-Risk Meeting Notifier: https://support.zoom.us/hc/en-us/articles/360052087972-At-Risk-Meeting-Notifier

Provided foundational services for building trust and safety tooling for Filecoin, a blockchain-based decentralized storage network

Developed a feature to identify repeat bad actors with a 98% true positive rateAutomated a third party integration to reduced engineering maintenance cost.Led product design for post-level enforcement, involving research, design mocks, data analysis, and conducting a cost-benefit analysis.

Owned and delivered a tool to reduce the review time per item in our content reporting queues

Represented content moderation and policy to internal teams and end-users. I also partnered with product and engineering to improve our internal tools.Owned moderation over one of Patreon's core products, ensuring 99.5% of uploaded content were within our Community GuidelinesDeveloped a Zendesk widget that enabled our content moderation team to reach 48 hour SLAs.