I was recognized for my contributions and promoted to Senior Customer Success Manager. Shortly after the promotion, I discovered we needed to improve partnership alignment and product implementation within the pilot program. Thus, an Account Executive and I prepared and executed a three-city roadshow about our product, implementation, and partnership best practices. In this new role, I continued to drive impact for the Customer Success Organization. In 2018, I delivered 88% renewal rate. Then, in 2019, I managed 58% of all new business pilots on the team with an 85% conversion rate.

After two and a half years as an Account Executive, I transitioned over to a role within the Customer Success Organization. In this role, I partnered with LinkedIn’s Account Executives, and worked with new customers to ensure their solutions were successfully implemented and the pilots were renewed to full contracts.In 2016, I led the team with a pilot conversation rate of 91%. Then, in 2017, I led the team in key results by converting 87% of pilots to full contract customers and helping deliver $2,589,000 in closed won revenue. In addition, during that year, I leveraged my experience in sales to help grow the average pilot renewal value to $57,000 from $40,000. Beyond my core responsibilities, I also contributed to the broader organization. When joining the team, the pilot program was still new. So, I initiated, created, and delivered a North America roadshow to reintroduce the pilot program and operationalize best practices.

I worked directly with SMBs (small and medium sized businesses) across various industries, educating them on the benefits of increasing their brand awareness on LinkedIn and equipping them with the tools to hire better, faster and cheaper. In addition to bringing in new business, I also created and led the Mentor Program between the Account Executives and Sales Development reps.

Meraki, also known as the Cloud Networking Group within Cisco, is one of Cisco's most successful acquisitions, and is changing the face of networking. After the acquisition, I spent 9 months working, learning, and driving impact at Cisco; including the results detailed below.

I was responsible for managing the entire sales process from prospect to close, building relationships with resellers, managing complex deals, forecasting accurately, and delivering quarterly quota.Given my recent entrepreneurial endeavor, I took on a challenge to grow an underdeveloped territory. In my first full year, I grew the territory 3x, delivering $1,500,000 in annual business. I became an expert in Cisco Meraki’s product; developed, trained, and maintained relationships with key channel partners in region (DMRs & VARs); and demonstrated the value of Cisco Meraki’s technology to channel partners and end users via Webex.I exceed quota during my time at Meraki. In 2013, I achieved 107% of $1,425,000 quota, delivering $1,518,086 of revenue. In Q4 ’12, I achieved 174% of $100,000 quota, delivering $174,157 of revenue.

Looking for a new challenge, I joined Tripflavor as its first employee, while the founders were developing the first version of its marketplace and management software solution. Joining on the ground floor, I created the sales strategy, developed sales training and onboarded new account executives; opened new markets and closed initial customers, and contributed to product development with customer feedback. While working at Tripflavor, I closed 60% of active customers and exceeded sales expectations by 200%.

As an Account Executive, I was responsible for prospecting, closing, and managing new business at Mimeo. During my time at Mimeo, I exceeded my quota every month, earning President’s Club recognition in back-to-back years. I delivered consistent results by averaging 80-100 daily cold calls; qualifying, educating, and pitching; and ultimately managing accounts to deliver business. In addition, I also led training session for new hire orientation program and mentored in the internship program.In 2009, I was the most successful new hire in the company history, achieving 400% of quota in the first six months. In 2010; I achieved 275% of my annual quota, delivering $357,500 of revenue on a $130,000 annual quota; opening 112 new accounts. In 2011; I achieved 291% of my annual quota of $140,000, delivering $407,810 of revenue; and I opened the single largest new business account in 2011, with revenue of +$100,000 in six months (compared to average of ~$10,000).

As the Program Coordinator, I was responsible for five Operations Analyst training programs. More specifically, I led planning, budgeting, analysis, and delivery of the programs. To successfully deliver five programs, I collaborated with multiple managers to understand their objectives and needs. In addition, I initiated new and managed existing relationships with both internal and external vendors.

As an intern in the Talent Management group, I researched, developed, and presented recommendations for innovative ideas for the Analyst Training Program. These recommendations were implemented in subsequent programs. In addition, I researched and developed an Executive Coaching Manual to be used for future programs.

As a summer Intern, I was responsible for coordinating launch materials for new global product lines. I determined consumer decision making criteria, by researching and analyzing product sales trends by gender, age, and country. In addition, I performed competitive sales analysis and developed a recommendation for future marketing programs.