Ariel Eisner Email & Phone Number

Paris, Paris, Fr

Paris, Paris, Fr

Paris, Paris, Fr

- Hire, train, and provide ongoing leadership to the eCommerce team- Develop internal processes to ensure all department priorities are achieved efficiently- Manage all escalated customer service issues and collaborate with head of customer service team on strategies and solutions in line with our brand and policies- Aided in the roll-out of Cegid’s Y2 retail software for the online boutique, ensuring functionality across all existing eCom platforms- Launched and helped develop first CRM solution utilized by Christian Louboutin worldwide- Spearheaded the implementation of PayPal as an acceptable and functioning form of payment- Responsible for warehouse communication and staff updates

Paris, Paris, Fr

- Optimized website for conversion, revenue and profitability by developing enhancement plans to improve the online experience- Monitored and responded to all credit card disputes and developed monthly log with reports on chargeback levels in order to analyze causes of disputes and develop preventative measures- Established the parameters for Cybersource configuration based on experience with existing transactions and loss prevention and enhanced performance of all profiles and rules through monthly assessment, which resulted in a 30% auto-acceptance rate- Conducted regular analyses of competitive luxury online retailers to stay ahead of competition’s on-site features and optimal layouts- Directed quality assessments

Paris, Paris, Fr

- Joined small team chosen to create the eCommerce business within the U.S.- Provided a unique customer service experience through various platforms- Updated product information and aided in various areas of merchandising- Generated SEO content and style recommendations- Computed daily sales to remain on trend with monthly budget goals and to ensure accuracy between invoices and payment processor totals- Responsible for fraud prevention through detailed order verification- Developed fraud prevention training to maintain a low chargeback rate- Key member in the launch and success of Christian Louboutin’s eBoutique expansion to Canada- Created strategies & procedures to facilitate after sales services for the Online Boutique through a third party cobbler

New York, Ny, Us

- Checked and filed buyers' orders- Helped to maintain showroom appearance- Assisted in buyer appointments- Worked Coeterie during market week for the Resort and Spring collections

New York, Ny, Us

- Managed sample inventory by documenting and monitoring exit/return logs; ensured organization of sample wardrobe.- Updated press books and press clippings- Assisted in the preparation and execution of the Rebecca Taylor FW10 MBFW show

New York, Us

- Entered and maintained sales orders - Sat in and observed client meetings to learn and experience the selling environment- Assisted in the trade show Intermezzo selling the Tibi clothing line

- Maintained showroom appearance and organization- Assisted in reconnecting with clients for appointments or trade shows and maintained relationships to help drive demand- Participated in the Intermezzo trade show selling the Shae sweater collection

Seattle, Washington, Us

- Sold clothing and accessories on a commission-basis- Established strong relationships with customers to increase sales; served as personal shopper for many regular clients- Was responsible for inventory, shipment, and organization of valuable merchandise; aided in visual retail display designs

Bachelor Of Science, Business Administration

Education record