Ariel Flores Email and Phone Number
As a Certified Mental Health Coach and IT Support Professional, I bring a unique blend of technical acumen and compassionate support to my roles. With certifications in mental health advocacy, crisis intervention, and IT support, I am dedicated to leveraging my diverse skill set to foster well-being and efficiency in various environments.At THRIVE Lifeline, I provide empathetic crisis response and outreach, collaborating with community organizations to promote mental health resources and support individuals in distress. My technical background, highlighted by my role as a Desktop Support Analyst at F2Onsite and my certification as a Google IT Support Professional, allows me to resolve complex technical issues efficiently and enhance user experiences.With experience in customer support at Sykes Enterprises, frontline service at Sam’s Club, and technical roles at Walmart and TEK Systems, I have honed my ability to communicate effectively, manage projects, and deliver exceptional service. My time as a Quality Engineer Consultant at UST Global further strengthened my analytical and problem-solving skills through rigorous testing and automation.I hold dual Associate degrees in Healthcare Administration and Business Administration from Bryan University, equipping me with a solid foundation in management principles and healthcare operations. My passion for mental health advocacy and technical proficiency drives me to continuously seek innovative solutions to improve lives and systems.Connect with me to explore opportunities where we can make a positive impact together.
Thrive Lifeline
View- Website:
- thrivelifeline.org
- Employees:
- 17
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Crisis Response & Outreach VolunteerThrive Lifeline Jan 2024 - PresentCollaborate with community organizations to develop outreach strategies, conduct outreach programs, and educate the public on mental health resourcesProvide empathetic and nonjudgmental support to individuals experiencing crises through a text platformSupport clients by using active listening and crisis intervention techniques to de-escalate situationsDocument and assess the needs of clients to connect them with appropriate resources and servicesUtilized social media platforms and digital marketing tools to promote resource outreach programs and engage with community members online.
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Desktop Support AnalystF2Onsite Jul 2021 - Apr 2022Provided technical support for over 500 user by identifying and resolving hardware and software issues to ensure minimal downtimeManaged and maintained inventory of desktop equipment, coordinating replacements and upgrades as neededInstalled and configured operating systems, applications, and peripheral devices for new and existing users
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Customer Support AgentSykes Enterprises Incorporated Dec 2020 - Jul 2021Efficiently handled incoming customer inquiries via phone, email, and live chat in a timely and professional mannerResolved customer issues and complaints promptly to ensure positive experience and customer satisfactionProvided guidance and support to employees on HSA and FSA eligibility, contribution limits, eligible expenses, and claims processDemonstrated exceptional communication skills to de-escalate customers and provide effective solutions to their issues
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Member FrontlineSam’S Club Aug 2018 - Dec 2020Processed member registrations, renewals, and payments accurately and in a timely fashion to ensure smooth operations.Partnered with other team members to coordinate events, promotions, and activities that engaged and retained club members.Managed inventory levels and product replenishment to minimize out-of-stock situations and maximize in-store availabilityCollaborated with management to develop and implement strategies to achieve departmental goals and drive sales growth
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Technician IvWalmart Oct 2017 - Jul 2018Provided timely and efficient technical support to end users, resolving hardware and software issues both remotely and in personDemonstrated strong troubleshooting skills to diagnose and resolve connectivity and network problems, ensuring minimal downtime for clientsUtilized ticketing system to track and prioritize support requests, consistently meeting or exceeding service level agreements
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Technical Project CoordinatorTek Systems Jun 2017 - Sep 2017Coordinated and managed technical project timelines, resources, and deliverables to ensure successful completion within budget and schedule constraintsFacilitated communication and collaboration between cross-functional teams, including developers, engineers, and stakeholders, to achieve project objectives and milestonesImplemented POS Refreshers and department setup for the large retailers via outbound call center
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Quality Engineer ConsultantUst Global Apr 2016 - May 2017Executed manual test cases to validate software functionality and identify defectsCollaborated with software developers and testers to verify reported bugs and defects, facilitating efficient resolution.Implemented TestNG framework to execute automated test cases, resulting in improved test coverage and efficiencyDesigned and implemented a robust automation framework using Java and Selenium, reducing manual testing efforts by 50%.
Ariel Flores Education Details
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Health/Health Care Administration/Management -
Business Administration And Management, General
Frequently Asked Questions about Ariel Flores
What company does Ariel Flores work for?
Ariel Flores works for Thrive Lifeline
What is Ariel Flores's role at the current company?
Ariel Flores's current role is Crisis Response and Outreach Volunteer.
What schools did Ariel Flores attend?
Ariel Flores attended Bryan University, Bryan University.
Who are Ariel Flores's colleagues?
Ariel Flores's colleagues are Cyrus Butler, Kō Horiuchi, Regina Hockert, Katya Hortogiannos.
Not the Ariel Flores you were looking for?
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Ariel Flores
Easy Going People Person, Who Enjoys Helping People On The Phone And Working On Data Entry Projects. Looking For Remote Work In The Des Moines Area.Pleasant Hill, Ia3wellsfargo.com, gmail.com, bluemoonproductions.com1 +151566XXXXX
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1kvlav.com
1 1708945XXXX
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Ariel Flores
Jersey City, Nj -
2leader1.com, harmonytx.org
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