Ariel Hou Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

-Assist designer/product developer with tech packs and sample development, adding key specs, blocks, and fabrics into tech packs- Conduct competitive research, market analysis, and trend research through data and observation to assist in generating key item designs that have the potential for high STR- Conduct weekly fittings with designer/ product developers and garment technicians to ensure perfect garment fit by measuring, taking notes, and resolving quality or fit issues post-launch on the website- Assist with supplier communication in the development sample and bulk production stages to ensure all samples are made as tech pack and the fit is accurate to spec- Communicate with suppliers to source fabrics for monthly collections, keep fabric files and rooms organised, and assist designers with fabric sourcing inquiries, including cost and composition for care labels and production costs-Collaborate with print studios and designers to create print strike-offs, ensuring Pantone colours match, correct repeats, and appropriate fabrics for various printing methods to suit the collection.- Maintain efficient task management by supervising design intern workflows and VAs, providing opportunities to learn and grow while they assist in meaningful admin tasks

Sydney, New South Wales, Australia

- Used Product Life Management (PLM) software to streamline and enhance the clothing design process, ensuring efficient tracking and management of the company's fashion designs from concept to production.- Actively participated in garment fittings, applying precise measurement techniques to provide alterations guidance to manufacturers, contributing to the overall quality and fit of the garments in the collection.

Sydney, New South Wales, Australia

- Utilise various software tools (AP21, Magento, Zendesk, Ayden, Narvar) to assist clients in resolving technical issues, providing product information, and troubleshooting problems effectively.- Collaborate and communicate extensively with various teams and departments within the company to address customer concerns, escalating issues when necessary to ensure prompt resolution.

Sydney, New South Wales, Australia

- Cultivated deep and meaningful client relationships at a luxury fashion house, ensuring personalized and exceptional service. Built rapport, understood individual preferences, and provided tailored recommendations, resulting in a loyal client base.- Organized and invited clients to exclusive store events and activations, creating memorable and engaging experiences. Managed guest lists, coordinated logistics, and ensured seamless execution, enhancing brand loyalty and fostering strong connections with clients.- Consistently met store Key Performance Indicators (KPIs) by driving sales, exceeding targets, and maximizing revenue. Leveraged fashion styling skills to offer expert guidance, curating outfits and showcasing the latest trends, resulting in increased customer satisfaction and repeat business.- Collaborated with a team of sales associates and stylists, supporting a cohesive and high-performing sales environment. Shared fashion expertise, provided training and mentorship, and contributed to the overall success of the luxury fashion house.

Sydney, New South Wales, Australia

- Supported in various marketing tasks, including clippings, spreadsheets, PR gifting, influencer communication, and event planning for major luxury fashion brands, such as Zimmerman, LOEWE and NET-A-PORTER.- Assisted account managers with high-profile events and campaigns, handling logistics, guest lists, and vendor coordination.

Sydney, New South Wales, Australia

- Assisted with sample cutting for production of new collections and liaised with others on managing tasks- Sourced fabrics, replenished inventory and prepared garments for the showroom and sample inspections

Sydney, New South Wales, Australia

- Communicated and worked collaboratively with others by actively updating them on current sales andcontributing knowledge and skills to maintain store operations- Improved management for the accessories and lingerie department by replenishing inventory, maintaining store visuals and organising an inspiring environment for customers to explore in

Sydney, New South Wales, Australia

- Efficiently managed a high-volume coffee shop environment, handling multiple tasks simultaneously, such as taking orders, preparing beverages, and processing payments.- Prioritize tasks effectively, ensuring that customers were served promptly while maintaining a clean and organized workspace.

Sydney, New South Wales, Australia

- Delivered world-class customer service experience to customers acquiring luxury stationery by interacting with clients using product knowledge and engagement- Exceeded store targets regularly by linking up, cross-selling and closing sales daily

Bachelor Of Design In Fashion And Textiles, Fashion/Apparel Design

- Diverse skill set, including fashion illustration, pattern making, and garment construction, capable of bringing creative ideas to life..

Certificate Iv In Marketing And Communications, Business

- Proficient in developing comprehensive marketing plans that target specific audiences and maximize ROI, utilizing market research.

Bachelor'S Degree, Bioengineering And Biomedical Engineering