• Managing global performance in interior planning, training, documentation, and reporting, ensuring knowledge was effectively shared across all regions. Improved global KPIs, with projects featured in a global brochure and on the website. Training global staff on the use of Floorplanner and MagicPlan software.• Handling global product quality reporting, managing customer expectations, and resolving issues to their satisfaction. • Managing cost savings for the company by optimizing finances and expenses. • Working closely with the VM and Operations teams, utilizing SAP, TMS, UX retail, and other software. • Managing contracts and compliance for health and safety, fire regulations, cleaners, CCTV, intruder alarms, lift maintenance, and air conditioning maintenance. • Overseeing store supply procurement and supporting the retail team in resolving VIP clientele issues, as well as hosting top customers.• Managerial responsibilities in the absence of managers, overseeing daily operations including reporting, sales, and after-sales service.• Collaborating with the Global Marketing Manager on events, promotions, and hosting VIP clientele.• Handling customer and web enquiries, as well as aftercare, in a professional and timely manner, reporting product and delivery issues to head office.• Supervising and leading by example in delivering award-winning customer service.

• Trained global staff on the use of Floorplanner and MagicPlan software, ensuring consistent application across all regions.• Managed store supplies and upheld store standards, ensuring a seamless and high-quality shopping environment.• Led the team in delivering award-winning customer service, setting a benchmark for excellence.• Oversaw product quality control and reporting, ensuring top-tier standards were maintained.• Managed store budgets, controlled costs, and handled maintenance, contributing to efficient operations and financial optimization.

• Managed stock efficiently, ensuring accurate inventory levels and timely replenishments.• Gained versatile experience by working across various departments, including ladies' ready-to-wear, men's ready-to-wear, kids' ready-to-wear, accessories, jewelry, and homeware.• Handled alterations, developing an exceptional eye for detail.• Managed day-to-day operations, including order processing, stock deliveries, and after-sales services.• Immersed in learning and understanding Chinese culture and history to deliver an authentic and culturally sensitive customer experience.• Reported sales figures and any issues to the head office in China, ensuring clear communication and alignment.• Consistently achieved targets and KPIs set by management.

• Assisted in daily boutique operations, including reporting, sales, after-sales service, and visual merchandising for both the boutique and luxury VIP areas.• Served as both an overnight and weekend key holder, ensuring the security and smooth operation of the boutique during off-hours.• Acted as the key staff trainer, responsible for onboarding and training all newcomers within the business.• Took on managerial responsibilities in the manager's absence, ensuring seamless continuity of operations.• Held a responsible position dealing with high-value clientele, providing exceptional service and attention to detail.

• Maintained the highest standards of visual merchandising, housekeeping, and luxury brand presentation.• Collaborated with Starworks Group, working alongside VIPs, bloggers, and celebrities to enhance brand visibility.• Independently managed the store’s figures and overall operations, ensuring consistent performance and profitability.• Worked directly with and received specialized training from a designer of the brand, gaining in-depth product knowledge and expertise.

• Prepared, revised, and submitted reports, budgets, and other critical documentation, ensuring accuracy and timeliness.• Coordinated special client requests by collaborating with the executive team in Milan, Italy, delivering tailored solutions.• Conducted training sessions and managed visual merchandising, enhancing team capabilities and store presentation.• Demonstrated strong teamwork by supporting three boutiques across London, contributing to their overall success.

• Gained extensive experience with luxury brands such as Saint Laurent (women’s ready-to-wear), Gucci, Kurt Geiger, Prada, Jimmy Choo (shoes and handbags), Louis Vuitton (shoes, women’s and men’s ready-to-wear, leather goods, travel goods, accessories), Ermenegildo Zegna, and Z Zegna.• Demonstrated exceptional ability to quickly learn new products and policies.• Excelled in sales and customer service, with a notable focus on Louis Vuitton for six months, achieving outstanding results.• Adaptable and flexible in various work environments.

• Excelled in optimizing and prioritizing tasks in a high-volume restaurant environment, accommodating up to 400 guests.• Managed supplies efficiently, including replenishing fridges and ensuring compliance with hospitality regulations.• Delivered exceptional customer service, adeptly handling complaints and resolving issues to maintain guest satisfaction.• Adapted effectively to a busy and stressful environment, demonstrating resilience and a strong ability to perform under pressure.