During my role over here, I spearhead and maintain ComSec Material, adeptly managing rekeying processes and troubleshooting encryption device issues. In addition to this, I orchestrate and manage installation, maintenance, and servicing of cutting-edge IP network and transport service hardware and software. Moreover, I proficiently navigate Open Systems Interconnection (OSI) layers 2 through 4, while managing ITIL incidents, problems, change, and availability management. I also enforce stringent measures to ensure utmost network and transport service security, integrity, and business continuity.Some of my key accomplishments during this role include: • Addressed configuration change requests, facilitating smooth creation and modification of network interface. • Integrated critical firmware and software updates, diagnosing, repairing, and reconfiguring network and transport services to uphold peak performance standards. • Led successful execution of complex network and transport service projects, notably overseeing a significant 10 Gigabit hardware/software upgrade. • Resolved remote site circuits, offering unwavering support to over 5000 customers. • Played a pivotal role in driving MPLS upgrades, significantly enhancing operational efficacy and performance. • Configured and upgraded multiple devices at different sites, resolving multiple issues such as hardware, configuration, software, and power.

Installing, maintaining, and servicing IP network and transport service hardware and software.Responsible for Open Systems Interconnection (OSI) layers 2 through 4, and for Information Technology Infrastructure Library (ITIL) incident, problem, change, and availability management. Responding to tasking support of configuration change requests for new or expanded network and transport services. Assisting in the creation and modification of existing network interfaces, and supporting the implementation and maintenance of network designs. Applying firmware and software updates to network and transport components, and responding to tasking in support of incident reports by troubleshooting, repairing, and/or reconfiguring network and transport services. Monitoring and enforcement of network and transport service security, integrity and business continuity controls.Planning and executing special network and transport service projects

• Addressed network and security issues for more than 100 users.• Closed service tickets once complete for interdepartmental classes on campus• Updated Windows on the computers in the Community Room• Replaced and installed equipment: Switches and Wireless Extenders• Manufactured custom Cat 5e cables to meet customer needs• Technical troubleshooting; system crashes, slowdowns, data/backup recovery, virus/Trojan removal

Designated full-range resource person for all student and faculty using any technical device in the Learning Resource Center.Resolution of computer and printer issues, assistance with Internet and e-mail inquires and problems, etc.