Ariel Mcclain Email & Phone Number

Madison, Wi, Us

Greater Chicago Area

Madison, Wisconsin, United States

● Provide leadership, guidance, and oversight to a customer service team, resulting in optimum staff performance● Mentor and train customer associates to expand knowledge and optimize existing skill set ● Establish customer satisfaction goals and coordinate with fellow leads and representatives to ensure achievement, leading to enhanced repeat/referral business● Compile and analyze service level metrics to convey key findings and updates to senior management, thereby facilitating well-informed future decisions● Continuously analyze workflow requirements and redistribute associates accordingly to ensure effective management of workload● Interact with customers on a daily basis while responding to questions, addressing inquiries, assisting with purchases, and informing about services to assure positive experiences and feedback● Introduce effective customer service practices and customer loyalty programs to drive sales and revenue generation

Madison, Wisconsin, United States

● Managed and optimized overall workflow as well as handled organization of Public Relations and influencer shipments from the Fulfillment Center to ensure deliveries in timely manner● Coordinated with freelance labor and delegated responsibilities to freelancers for PR/IN order fulfillment, translating to operational effectiveness● Tracked inventory in Warehouse Librarian and Fashion GPS to avoid shortages and out of stock situations● Maintained seamless communication and information flow with NY PR/IN team to drive accuracy and facilitate proper prioritization of pick lists● Coordinated storage, preparation, and management of inventory throughout the PR shipping process to prevent damages and losses● Served as daily point of contact with NY PR team to prioritize shipments and meet daily production goals ● Investigated and resolved problematic inventory and vendor shipments by leveraging excellent analytical, problem-solving, and critical thinking skills ● Suggested and discussed solutions with internal buying team, accounting staff, and external vendors to assure uninterrupted operations● Researched and reconciled receiving exceptions, damages, and other internal transfer transactions to maintain financial transparency and accuracy

●● Provided guidance and support to customers in completing online ordering process to avoid inconveniences● Addressed and resolved post-order questions, regarding shipping, billing, and delivery in prompt manner to gain trust and confidence● Utilized proficiency in a variety of software programs to resolve customer inquiries and concerns● Collaborated with external shipping contractors to assist customers with both domestic and international issues, translating to improved satisfaction and retention

Middleton, Wi

● Executive assistant to Director of Bioanalytical labs; managed scheduling client visits, expense reports, teleconferences, and travel arrangements● Sole office and administrative coordinator for over 90 employees● Planned and oversaw corporate events including developing marketing and promotional material● Assisted scientists with data verification and sample disposition with clinical trial sample