Ariel Valverde Email and Phone Number

1. Manages servers including data, e-mail, print and back up servers and their associated operating systems and software to include virtual servers and desktops.2. Manages security solutions including firewalls, anti-virus and intrusion detection systems.3. Manages all network hardware and equipment including routers, switches and UPSs.4. Oversees installation, configuration, maintenance and troubleshooting of end user workstation hardware, software and peripheral devices.5. Ensures network connectivity to all workstations.6. Administers all equipment, hardware and software upgrades.7. Performs network design and capacity planning.8. Conducts research on current and new network products, services, protocols and standards in support of network procurement and development efforts.9. Interacts and negotiates with vendors and contractors to secure network products and services.10. Administers and maintains end user accounts, permissions and access rights.11. Recommends, schedules, and performs network improvements, upgrades, and repairs.12. Administers and maintains telephone system.13. Assists with the maintenance and possible implementation of the emergency backup response of the IT department.14. Responsible for the monitoring and organization of the IT server room facilities.15. Serves as back up support for the PC Analyst/Help Desk.

•Installing and configuring software, hardware and networks•Manage Low Volt Projects for Apartment complexes, Construction trailers, Offices from installing WAPS/Firewalls/Switches/Security Systems.•Monitoring system and network performance and troubleshooting problems•Ensure system reliability, efficiency, and security while limiting vulnerabilities•Makes recommendations to purchase hardware and software with installation coordination•System and network administration of accounts, permissions, and access control•Patch and release management for system and network resources•Liaise with 3rd party vendor regarding numerous Line of Business applications or other tech related vendors•Proactively manage IT service operations for event, problem and incident management by providing root cause and remediation's•Build and maintain internal knowledge management system with technical documentation, FAQ's, and manuals•Provide remote system service delivery support for internal customers within organizational footprint•Assist with the support and maintenance of Hypervisor, hardware stack, and O365 tenants•Provide emergency on-call support coverage (when assigned)•Acts as a change agent providing continuous improvement recommendations regarding process\procedures, IT operations, and organizational workflow•Audit and update the computer and hardware inventory•Maintain organization of IT Office, Server Room, and IT Storage•Set up new hires in multiple systems •Set up new computers and any other necessary hardware accessories.

Viewer Experience Advocates will assist viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation. Provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings. Give accurate and real-time responses to viewer inquiries