Ariel Hernandez Email & Phone Number

Providence, Ri, Us

Providence, Ri, Us

Miami, Florida, Us

• Demonstrated proficiency in managing and maintaining user accounts, ensuring adherence to security protocols and compliance standard.• Responsible for provisioning of access to applications, infrastructure, and operating systems as per established Policy• Implement adds/removes/changes to Active Directory items including group policy objects, permissions, and security groups• Assist with account creations, maintenance, and termination• Provided advanced account administration services as an administrator• Provide application supports; installs, configures, upgrades, troubleshoot computers, laptops, mobile devices, printers, scanners, operating systems, monitors, and maintain software and hardware• Verify the accurate mapping of users and ensuring precise configuration into Workday• Diagnose, troubleshoot, and resolve a wide range of software, hardware, access, and provisioning issues

Burlington, Ma, Us

• Responsible for provisioning of access to applications, infrastructure, and operating systems as per established Policy• Implement adds/removes/changes to Active Directory items including group policy objects, permissions, and security groups• Collaborate with the IAM team to synchronize Active Directory accounts with Workday, ensuring consistency and accuracy across platforms• Ensure strict adherence to user lifecycle management practices, guaranteeing that user accounts are activated only upon employment and promptly deactivated upon cessation, thereby maintaining optimal security posture and access control.

Boston, Ma, Us

• Installed Windows 10 on ATMs• Utilized windows MDT• Corrected peripherals settings for ATMs (Printer/Enhanced note acceptor/Dispenser)• Responsible for troubleshooting software issues on the ATMs (Bringing ATM to service/diagnostics tools/validating settings for peripherals)• Moved ATM users/machines to the correct OU groups in AD• Maintain, assign, retire, dispose ATM through internal inventory application• Patched ATMs with hotfixes and security patches with Bigfix console• Validate functionality of the ATM after upgrade• Identified and solved computer-related problems• Troubleshoot malfunctions of the equipment using appropriate diagnostic tools and techniques as well as following prescribed troubleshooting procedures for specific problems encountered• Worked with Brinks and resolve issues and communication issues at site as well as lock issues• Perform maintenance and software upgrades as needed by Santander

Woonsocket, Ri, Us

• Maintain, assign, develop, operate, dispose assets through internal inventory application (ITAM)• Execute basic PowerShell scripts to automate tasks such as file management, system administration, and user management.• Managed the entire IT hardware asset management lifecycle for all corporate hardware assets• Responsible for provisioning of access to applications, infrastructure and operating systems as per established Policy• Provide application supports; installs, configures, upgrades, troubleshoot computers, laptops, mobile devices, printers, scanners, operating systems, monitors, and maintain software and hardware• Configure permissions and access controls for SharePoint sites and content.• Handle active directory services on 5 different domains to troubleshoot user account access• Work with Microsoft Windows OS imaging & deployment tools• Install, configure, and troubleshoot cisco VPN and certificates for remote users• Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues• Work independently in troubleshooting and providing solutions to unresolved hardware and software problems through ServiceNow• Provide customer service to incoming caller requests, services, and incidents in a ServiceNow environment• Consults with user on all aspects of end-user computing and systems software or hardware• Track, assign, backup and image laptops, desktops on a monthly basis• Build, configure, install, maintain, analyze, troubleshoot and repair computer systems• Monitor and manage backups• Implement adds/removes/changes to Active Directory items including group policy objects, permissions and security groups• Ensure devices are checking in and receiving the latest updates• Use remote communication tools (TeamViewer, WebEx, UltraVNC, Dameware, LogmeIn)

Information Technology

Diploma, Information Technology