Ariel Kenneth Ampol Email & Phone Number

Valenzuela, Ncr, Ph

Manila, National Capital Region, Philippines

Responsible for delivery from the AutomateNOW! Philippines site encompassing customer services, professional services, and technical documentation.

Makati, National Capital Region, Philippines

Site Lead for the InfiniteDATA and InfiniteDATA Services Manila office overseeing testing, pre-sales, delivery, and customer service functions, as well as administration.

Makati, National Capital Region, Philippines

Warsaw, Masovian District, Poland

Leader of ID Customer Service team that delivers support and advisory services to enterprise customers of the company's flagship Workload Automation products - ScheduleIN and AutomateNOW!

Manila, National Capital Region, Philippines

Part-time faculty teaching Programming and Computer Science

Quezon City, Philippines

Provided third level application and platform support for a leading consumer goods company's suite of supply chain solutions which forecasts demand and optimizes inventory and transportation for the customer. Worked hand-in-hand with application vendor Terra Technology to ensure business-critical information are complete and accurate. Main application handled: Long-Term Demand Sensing.The role entailed problem, change, and incident management, job monitoring, reporting, and incident investigation. Was also responsible for Continual Service Improvement plans and other ad-hoc tasks.Responsibilities:* Third Level support for incident escalation and application functional support* Resolve incidents with SME level knowledge* Communicate with clients, suppliers and other stakeholders* Perform in-depth root cause analysis when escalated* Create scripts for platform maintenance, data quality checks, monitoring automation, etc.* Technical owner of scheduling application for the whole platformSkills: Unix/Linux, Control-M, ScheduleIN, Oracle Database, Perl, Scripting, Problem Solving

Quezon City

Provides third level application and platform support for a leading consumer goods company's suite of supply chain solutions which forecasts demand and optimizes inventory and transportation for the customer. Works hand-in-hand with application vendor Terra Technology to ensure business-critical information are complete and accurate. Main application handled: Long-Term Demand Sensing.This role entails problem, change, and incident management, job monitoring, reporting, and incident investigation. Also responsible for Continual Service Improvement plans and other ad-hoc tasks.Responsibilities: * Third Level support for incident escalation and application functional support * Resolve incidents with SME level knowledge * Communicate with clients, suppliers and other stakeholders * Perform in-depth root cause analysis when escalated

Quezon City

Provided third level application support for Terra Technologies platform applications with focus on Long-Term Demand Sensing. This entails job monitoring, reporting, and incident investigations. Also responsible for Continual Service Improvement plans and other ad-hoc tasks.

Master'S Degree, Technology Management, 1.1875

UP TMC Merit Scholar Academic achievement awardee

Bachelor Of Science (B.S.), Computer Science

Activities and Societies: Vice President - UP Manila Achievers in Mission; Volunteer and Project Lead - University Student Council Health.