Technical Support Analyst
Current- Resolved user issues, achieving a 20% increase in user satisfaction.- Reduced resolution time by 30% through streamlined processes.- Developed comprehensive documentation for incident and resolution management.
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Ariel Ben-Khallouf is listed as Technical Support Analyst | SaaS | Amazon Connect | Slack | Tableau | Service Now | Citrix | SAM | Cisco | Providing Customer-Centric Solutions at Apogee Corporation, a with 602 employees, based in Oklahoma City, Oklahoma, United States. AeroLeads shows a matched LinkedIn profile for Ariel Ben-Khallouf.
Ariel Ben-Khallouf previously worked as Technical Support Analyst at Apogee Corporation and CW Technical Sales at Shyftoff. Ariel Ben-Khallouf holds Bachelor Of Science - Bs, Marketing/Marketing Management, General from Western Governors University.
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At my current company, I’ve boosted user satisfaction by 20% and reduced resolution times by 30%. Leveraging my Certified Customer Service Professional designation and expertise in Console, SAM, and RGNet/Cisco, I prioritize seamless service and strategic IT solutions in the SaaS domain.
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A career timeline built from the work history available for this profile.
Oklahoma, United States
- Resolved user issues, achieving a 20% increase in user satisfaction.- Reduced resolution time by 30% through streamlined processes.- Developed comprehensive documentation for incident and resolution management.
By proactively identifying and addressing customer needs, I boosted satisfaction ratings by 15%, ensuring a higher level of service and client retention.Efficient Problem Resolution: reduced average resolution time by 30% demonstrates your effectiveness in solving technical issues promptly. Root Cause Analysis: Conducting thorough analyses to pinpoint customer issues using expert tools.
Remote
Tier-2 Reseller Network: Collaborating with Tier-1 partners to establish a Tier-2 reseller network.Revenue Management: Setting and managing revenue targets while working closely with partners and sales organizations. Salesforce Utilization: Leveraging Salesforce as an opportunity management and forecasting tool.
United States
Effective Communication: communicating with employees, vendors, and management ensured accurate and timely delivery of benefits. High Client Satisfaction: Achieving a 95% satisfaction rate from patient's reviews.Employee Relations and Data Entry: Handling employee relations and data entry responsibilities.
Oklahoma City, Oklahoma Area
Showcased excellent research skills in managing patient records and medical information.Displayed exceptional attention to detail in following complex medical office procedures.Summarized complex medical terminologies and procedures accurately and concisely for patients and medical staff.
Tyler, Texas Area
Utilized Google Chrome, Docs, and Sheets to navigate, find, record, and organize patient information.Demonstrated sharp critical thinking skills.
Tyler, Texas Area
Managed patient records and medical information in a Medical Front Office role.Followed complex medical office procedures meticulously.Summarized intricate medical terminologies accurately for patients and medical staff
Other employees you can reach at apogeecorp.com. View company contacts for 602 employees →
Benedikt Ruder
Colleague at Apogee CorporationBrunswick, Lower Saxony, Germany
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Chris Morgan
Colleague at Apogee CorporationCanterbury, England, United Kingdom
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Mornia Huntley
Colleague at Apogee CorporationRochester, England, United Kingdom
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Jason Barnard (M.Isp)
Colleague at Apogee CorporationMaidstone, England, United Kingdom
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JC
Johnny Colville
Colleague at Apogee CorporationAyr, Scotland, United Kingdom
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CH
Chris Hardy
Colleague at Apogee CorporationGreater Lincoln Area, United Kingdom
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Lyndsey Corby
Colleague at Apogee CorporationLincolnshire, England, United Kingdom
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George Mcbride
Colleague at Apogee CorporationTonbridge, England, United Kingdom
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Adam Graham
Colleague at Apogee CorporationBelfast Metropolitan Area, United Kingdom
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AM
Adam Mcgowan
Colleague at Apogee CorporationKirkleatham, England, United Kingdom
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Quick answers generated from the profile data available on this page.
Ariel Ben-Khallouf works for Apogee Corporation.
Ariel Ben-Khallouf is listed as Technical Support Analyst | SaaS | Amazon Connect | Slack | Tableau | Service Now | Citrix | SAM | Cisco | Providing Customer-Centric Solutions at Apogee Corporation.
Ariel Ben-Khallouf is based in Oklahoma City, Oklahoma, United States while working with Apogee Corporation.
Ariel Ben-Khallouf has worked for Apogee Corporation, Shyftoff, Shipt, Oklahoma Heart Hospital, and Digestive Health Specialists.
Ariel Ben-Khallouf's colleagues at Apogee Corporation include Benedikt Ruder, Chris Morgan, Mornia Huntley, Jason Barnard (M.Isp), and Johnny Colville.
You can use AeroLeads to view verified contact signals for Ariel Ben-Khallouf at Apogee Corporation, including work email, phone, and LinkedIn data when available.
Ariel Ben-Khallouf holds Bachelor Of Science - Bs, Marketing/Marketing Management, General from Western Governors University.
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