Ariel C. Email & Phone Number

Panamá, Panama

Assist customers with overdue accounts by collecting overdue amounts or negotiating feasible payment plans.Resolve customer issues and complaints related to payment plans, ensuring a high level of customer satisfaction.Achieved consistent success in meeting and exceeding monthly collection targets, contributing to the overall team's success.Implement effective communication strategies to maintain positive customer relationships throughout the collections process.

Panama

Manage account registration and inquiries, ensuring accuracy and completeness of customer information. Conduct audits on payment and bill statement information to maintain data accuracy and compliance. Actively assist and mentor new agents in the areas of MetroPCS customer service, policies, and key performance indicators (KPIs).

Panama

Identify customer needs and provide effective solutions to enhance overall customer satisfaction.Manage inbound calls on time, ensuring a positive customer experience.Answer inquiries by clarifying desired information; researching, locating, and providing accurate information.Upgrade the call center database by entering relevant and up-to-date information.Handle customer complaints respectfully and professionally, addressing concerns and finding appropriate resolutions.

Indianapolis, Indiana Area

Maintained and updated more than 200 students' academic records utilizing Ivy Tech’s database system.Promoted Ivy Tech’s services and programs to more than 50 students and families during the school year.Won 3rd place award for recruiting a high number of prospective students through outbound calls to attend the new school year.

Analyzed prices of more than 10 brands to determine cost maximization, leading to the reopening of a food kiosk for guests.Established four new hostel procedures and systems by capturing and distributing meeting minutes to management and staff.

Fisher, Indiana

Managed all aspects of office administration, overseeing office operations and procedures, controlling correspondence, negotiating and approving contracts, and reviewing and approving supply requisitions.Successfully implemented financial and budgetary strategies, resulting in a reduction of operational costs.

Anderson,In

Successfully balanced more than $2,000 in cash monthly, ensuring accurate financial transactions.Prepared detailed daily, weekly, and monthly analytics reports focused on profits and losses, providing valuable insights for strategic decision-making.Managed payment collections from over 200 clients and efficiently processed payments to three major suppliers, maintaining strong financial relationships.

Panama

Supervised and coached 15 customer service Reward Points Agents daily, ensuring adherence to quality assurance standards for information and call handling.Prepared and analyzed more than 500 quality reports for management review, resulting in a substantial 90% improvement in service quality.

Panama

Responded daily to 80 inbound calls and composed reports for customers regarding potentially fraudulent credit/debit/pre-paid card transactions.Efficiently resolved 85 customer issues daily, including reward points, travel arrangements, and account information.

Technical Certificate, Hospitality Administration/Management

Technical Certificate, Database Management And Administration

Master Of Business Administration (Mba), Business

Bachelor Of Business Administration - Bba

Associate Degree, Business Administration