• Improved & focused on personal leadership and development.• Managed a department and participated in behind the scenes merchandising, operations and planning.• Learned from industry professionals – worked on strategic planning, time management and prioritizing

• Offered excellent customer service and assisted customers in finding what they need.• Processed shipments such as labeling and tagging items to insure they were ready for the sales floor.• Initiated and participated in store recovery as needed throughout the day.• Created and maintained store displays to make products visually appealing to consumers.• With the knowledge of trends and forecasting, I pushed sales to reach our daily store goals.

• Pioritized multiple tasks in a fast-paced environment.• Assisted customers with a variety of transactions through a seamless and friendly experience.• Evaluated client needs, helping with the purchase of fashion items, offering advice on clothing, and defining an original style for each client.• Grew relationships by opening new Nordstrom Rewards program accounts and adding clients to my personal client book.• Worked with the team to keep the department customer ready, meaning filling orders, stocking, re- merchandising, and price markdowns.• Sought out fashion and product knowledge to build my expertise on company inventory.

*Accurately rang up customer purchases/returns and counted change back tocustomer according to the established operating procedures.• Promoted credit and loyalty programs during each customer interaction.• Supported and embodied a positive store culture through honesty, integrity, and respect.• Maintained all organizational, cleanliness, and recovery standards for the sales floor and participated in the maintenance/cleanliness of the entire store