Ariel Girs Email & Phone Number

Ballerup Municipality, Capital Region Of Denmark, Denmark

In charge and maintaining the customer portfolio in SAP while collaborating with sales, customers, logistics, finance and the front office.Optimising processes such as campaigns, supply chains, returning of products, and communication with customers in cooperation with SAP, EDI, and front office.Close collaboration with the Nordic Sales Department (customers, logistics, and finance) and stakeholders as well as being the connection to the Bosch Power Tools Headquarters in Leinfelden.Expert user in SAP.

Edinburgh, Scotland, United Kingdom

Responded to user inquiries via phone, email, or in-person, providing technical support and troubleshooting for hardware, software, network, and system-related issues.Diagnosed and resolved technical problems of users by identifying root causes and implementing appropriate solutions, ensuring minimal downtime and disruption to user productivity.Escalated complex issues to appropriate departments, tracking and following up on problem resolution to ensure timely and satisfactory outcomes.Assisted in maintaining and updating the helpdesk ticketing system, accurately documenting all support activities and resolutions for future reference and knowledge sharing.Maintained the hardware and software of the Jack Kilby Computing Centre by troubleshooting software problems and installing new software and hardware solutions.

Copenhagen, Capital Region, Denmark

Intern for the CSO department at Signify's Copenhagen office.Utilised SAP to ensure timely and accurate delivery of orders for Finnish customers.Worked on customer order automation using Esker and Outlook Visual Basic code scripts to reduce manual work and human error.Used Excel and Power BI to produce reports for management, providing insights on monthly performance.

Edinburgh, Scotland, United Kingdom

Responded to user inquiries via phone, email, or in-person, providing technical support and troubleshooting for hardware, software, network, and system-related issues.Diagnosed and resolved technical problems of users by identifying root causes and implementing appropriate solutions, ensuring minimal downtime and disruption to user productivity.Escalated complex issues to appropriate departments, tracking and following up on problem resolution to ensure timely and satisfactory outcomes.Assisted in maintaining and updating the helpdesk ticketing system, accurately documenting all support activities and resolutions for future reference and knowledge sharing.Maintained the hardware and software of the Jack Kilby Computing Centre by troubleshooting software problems and installing new software and hardware solutions.

Informatics For Business, Information Technology

Business Economics & It, Business & It