Ari Herberman Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Halifax, Nova Scotia, Canada

• Worked closely with customers to source, document and compile feedback for ongoing feature prioritization analysis
• Ideated and assessed product features - including facilitating meetings and creating use cases
• Assisted in the definition of feature requirements and overseeing select features to completion using scrum methodology
• Aggregated recurring usage metrics and provides trend analysis
• Acted as a liaison between Sales, Marketing, and Success teams to provide product assistance and execute go-to-market strategy
• Tracked Product team activities and processes, including pilot program logistics, provisioning, etc.

Halifax, Canada Area

• Managed software that facilitates Customer Success day-to-day activities (Salesforce, Gainsight, Akita, Pendo, Delighted)
• Continually improved workflows and processes that enabled the Customer Success team to maximize customer satisfaction
• Ensured that business and customer data was flowing into Customer Success software and providing an accurate view of the customer’s relationship with Affinio
• Designed playbooks and alerts that analyze customer data and trigger actions for the CSMs across different customer verticals
• Built, maintained, and communicated detailed reporting models for internal stakeholders
• Owned all usage data analysis (track leading indicators of renewals and churn and detect early signals of at-risk renewals)

Halifax, NS

• Generated quality leads via targeted communication (email, social networks, and phone)
• Often exceeded monthly lead generation targets
• Nurtured and built relationships with prospects, with the aim of qualifying them for Account Executives
• Researched customers to uncover potential verticals
• Utilized CRM to track all pertinent information related to the opportunity and effectively manage leads
• Stayed up-to-date on industry trends and product features

Halifax, NS

-Handled advanced sales and service calls from clients with more complex banking needs/VIP clients-Created a weekly NPS check-in that resulted in the team meeting NPS targets for the first time in 3 quarters-Performed side-by-side coaching with new FSRs to help them meet and exceed their sales targets

Halifax, NS

-Aided an average of 70 customers daily with problem solving, financial advice, and accountmaintenance in a high-pressure call centre environment-Created and led development sessions for new employees focused on client experienceand building rapport-Worked with a team to achieve sales, NPS, and efficiency targets

Halifax, NS

-Reported on campus and community issues and events-Researched history and community impacts of the assigned topic-Conducted relevant, insightful interviews

Toronto, ON

-Adapted to changing business needs by being flexible and available for short-notice tasks-Organized props, equipment, and costumes to be ready for use by the crew-Worked with producers, video editors, and talent managers to ensure production stayed on schedule