Ariel Herm, Mph Email & Phone Number

Oakland, California, United States

Administrative Leader for KP Northern California’s Advanced Care at Home program, partnering closely with the ACAH Medical Director and the broader joint ACAH leadership team, responsible for the oversight and execution of the day-to-day aspects of the program’s strategic priorities, managing multiple complex workstreams, with responsibility and accountability for achieving program outcomes from initiation to close-out.

Oakland, California, United States

Lead management of region-wide programs and strategic initiatives within the c-suite telehealth hospital portfolio. Oversee a team of four consultants and project assignments, driving skills development, and coaching to achieve goals. Investigate new service line opportunities and build business case proposals to remain market competitive. Drive planning and implementation for region-wide programs with cross-functional teams across 19 hospitals. Grew hospital at home program average daily admissions to 250% of baseline in three weeks by design and implementation of an onsite liaison role at two hospitals.

Oakland, California

Managerial Consultant at The Permanente Medical Group at Kaiser Permanente focused on ED and Hospital inpatient flow and outpatient quality across the Northern California region. Identifies, plans, and implements strategic growth efforts for regional hospital-at-home program, with latest efforts doubling patient census in 4-week timespan through expansion of clinical criteria, geographic, and insurance eligibility for enrollment.Designs and executes service area program expansion across 21 medical centers for regional hospital-at-home program, including service level agreements and workflows, local physician and staff socialization, workflow training, and simulation.Builds and presents enterprise level strategic business proposals to regional leadership and c-suite executives with latest example being a centralized transfer hub for 21 medical centers.Leads region-wide improvement efforts to increase or maintain HEDIS performance with latest effort resulting in movement from 66th to 90th percentile, achieving 5-star performance.

Consultant at The Permanente Medical Group at Kaiser PermanenteManaged key performance improvement efforts for patient outreach system, with recent efforts leading to a $1,000,000/yr cost-savings, 5% reduction in user error with at home screening kits, 12% increase in successful lab processing, and screening rates in the 90th percentile.Directed regional strategy and operational implementation for new or revised service lines across 21 medical centers, advising physicians and operations teams on best practices, patient communication strategy, and new clinical workflows. Led and managed direct reports and key partnerships with stakeholders, including c-suite executives, physician leaders, operations teams, product designers, content writers, and other medical staff.Drove qualitative and quantitative research to assess both operational and digital patient experience, recommending changes to clinical workflows and product design to improve member engagement and retention.Subject matter expert and department lead for best practice qualitative interviewing to collect member experience, developing consulting standards and trainings.Served on hiring team, sourcing talent for the department by reviewing and interviewing candidates. Also supported department's internship program and relationship with graduate programs.

Oakland, Ca

Sr. Consulting Associate at The Permanente Medical Group at Kaiser Permanente

Department Of Psychology, Ann Arbor, Mi

Managed full classroom of 140 students including instruction, assignments, and grading.Supervised team of 16 group discussion leaders, conducting performance evaluations and training.

Oakland, Ca

Summer Intern with Regional Health Education at The Permanente Medical Group (TPMG).Produced a market analysis of KP's mobile app technology for medication adherence and recommended opportunities to increase promotion, member adoption, and sustained engagement.Conducted one-on-one interviews with KP members about safe opioid use and proposed a strategy for use of interview content in program initiatives, including physician and member educational materials.

Community Action Against Asthma Partnership, Ann Arbor, Mi

Authored journal article on community-based participatory research (CBPR) principles for hiring community members as research staff on CAAA partnership studies.Consulted with article writing team of five individuals from community steering committee.

Berkeley, Ca

Managed volunteer group of 10 professionals, and coordinated and conducted trainings for 350 physicians on free mobile medical reference software in Cambodia, Colombia and Vietnam.Authored grant proposals, successfully obtaining $20,000 for KCE’s programs.

San Francisco, Ca

Directed study start-up, including Institutional Review Board (IRB) applications, budget, marketing materials, and coordination of pediatric asthma study for 20 participants.Increased study participation by 70% through strategic marketing and recruitment.

Impact Dc Program, Washington, Dc

Managed team of 15 investigators, community stakeholders, and national experts in study design process, producing study aims and protocol design for implementation.Developed a hiring, training and management plan for a team of four research assistants.

Impact Dc Program, Washington, Dc

Coordinated and conducted research activities including study procedures, asthma education, data collection, and quality control for pediatric phase II-IV clinical trials with over 300 participants.

Impact Dc Program, Washington, Dc

Impact Dc Program, Washington, Dc

As Clinical Research Assistant:Supported study team of 12 in subject interviewing, data entry and filing.Recruited study subjects and consented participants to research studies.

Washington, Dc

Consulted with non-profits on strategy, marketing, fundraising and event management. Managed all revenue and sponsorship outreach for a $1.1 million fundraising effort.

Master’S Degree, Public Health

Activities and Societies: Women in Health Leadership: Chair, Professional Development and Networking Committee, Innovation in Action.

Bachelor’S Degree, History, Spanish

Activities and Societies: Captain of NCAA Varsity Field Hockey teamSenior Thesis: Privada or Outcast: María de Guevara’s Response.