Evaluated contracts to mitigate risk and secure ideal resource structure. Primary owner of client communications, meeting logistics, resources management, budget, schedule, compliance, and contract adherence. Delivered both waterfall and agile project methodologies across fixed price and T&M projects. Collaborated with onshore and offshore delivery team to increase integration, task assignments, velocity and completion tracking. Optimized processes including project governance, communications plan, status reporting, and integration of key decision makers.

Partner with key stakeholders to ideate, research, and iterate as we optimize program plans. Prioritize the focus on the user experience across all target audiences, to create engaging and efficient user journeys. Evaluate the internal landscape to deliver a compelling business case, by clearly conveying program goals, differentiators, positioning, KPIs, and ROI in a cohesive narrative.

Managed the footprint for all senior leadership learning activities, working with Learning Experience Designers and MS Operations to optimize the user journey. Created detailed interaction maps, driving the team to streamline the volume and cadence of user interactions. Applied MS usability best practices to training providers, performance evaluations and the Learning Portal to maximize conversion rates. Enforced brand, accessibility, and privacy compliance across all assets to reinforce a consistent user experience. Worked with the Experience Team’s Director to standardize deliverables and create a consistent engagement approach.

As a Senior Project Manager with Redtech I worked directly with sales to frame the project approach, estimate the effort, determine the team structure to deliver the work. Worked with the team to review and up level deliverables tailored to the specific customer’s needs. Partnered with SMEs including financial planners, User Experience Architects, and Content Strategist to extend our capabilities to meet our customer’s needs. Delivered a cohesive project narrative from inception to delivery reinforcing project goals and priorities while delivering on time and on budget.

Merging of Account and Project Management roles where I owned the customer relationship and communications from presales to delivery. Worked with a cross discipline project team to delivery enterprise content management solutions, multi-channel marketing campaigns, and large scale data migrations.

Account Manager on agency of record and enterprise accounts supporting presales and a dedicated delivery team of project managers, site managers, and publishers. Part of the management team that developed the ECM (Enterprise Content Management) practice optimizing publishing support and site development solutions for our accounts with a high level of quality and operational efficiency.

Senior Project Manager engaged from presales to define the approach, estimate the level of effort, and schedule. Managed team resources, budget, risk mitigation and customer communications, review all customer deliverables, meetings, and presentations. Worked with Account Managers to expand account footprint by evaluating business goals and solidify priorities.

Project Manager working on content management solutions across multiple Microsoft customers. Define operational approach to optimize the publishing processes. Standardized the approach across all sites to increase the efficiency of the publishing team decreasing costs while increasing the volume of work supported.