• Conducts eligibility reviews, special mode transportation assessments, and transportation scheduling, including route planning, appointment evaluations, and processing transportation reimbursements.• Daily tasks encompass gathering, organizing, and monitoring data, vetting Veteran eligibility, and analyzing statistical information to support Veteran Transportation services.• Performs fundamental analysis of travel and Vet Ride data, generating diverse workload reports.• Assesses documents like travel receipts, waiver applications, and reimbursement requests, ensuring accuracy and completeness.• Consolidates incoming data from various sources like CPRS, VISTA/Vet Ride, and Veterans themselves.• Scrutinizes documents, policies, SOPs, handbooks, and Veteran applications for accuracy, rectifying omissions and inconsistencies in data entry.• Inputs relevant information into the VA Travel Dashboard for reimbursements, while reviewing previous claims for accuracy.• Manages automated reporting in Vet Ride to track trip completion.• Collaborates with diverse transportation services like Veteran Transportation Services (VTS), Disabled American Veterans (DAV), Veterans of Foreign Wars (VFW), and other contracted transportation providers.

-Air Transportation military career field, 2T2X1-Directed and coordinated program activities designed to ensure effective and economical support concerned for manufacturing or servicing of products, systems, and equipment-Used statistical data to optimize uploads and downloads of military cargo and personnel-Determine method of shipment and prepare bills of lading, invoices, and other shippingdocuments-Compiled data on standardization and interchangeability of parts to expedite logistics activities-Processed and expedited priority backorders for customer requisitions classified as most urgentrequirements for example MICAP-Manage delivery performance, inventory management, and shipper information-Check import or export documentation to determine cargo contents and use coding system toclassify goods according to fee or tariff group-Conducted inventory control audits on warehouse

-Contracting role in collaboration with federal and military organizations-Implement and improve logistical and customer service support in product procurement and management -Document, report and track the flow of item procurement to ensure items are being obtained in a timely manner-Manage customer accounts to reflect order inquiries, purchase order receipts, and order status-Identify, analyze and interpret data and develop solutions to complete logistical activities-Perform product addition and deletion requests for contracted items in 4PL government and military catalog

-Provide leadership, supervision, accountability, training, and development to a team of 25-30 airline agents for complex projects and data migration-Ensure government and company compliance within the station on environmental concerns and training audits-Serve as an internal resource for key managers and service operations-Lead performance analysis with employees to review performance metrics and issues andenhance goals-Develop communication pipelines and disseminated time sensitive information for and frommanagement cross functional teams-Actively engaged in the collection of measures in business operations-Compile, catalog and analyze, and interpret data to answer customer and company inquiries-Prepare a wide variety of recurring and nonrecurring correspondence, reports, and otherdocuments and reviewed and finalized correspondence/documents-Monitor and log monetary station closeouts

-Promoted from sales associate to Part-Time Assistant manager-Amplified the voice of the customer by qualitative feedback and leveraged that feedback toreengineer the customer experience-Lead merchandising projects and executed marketing efforts required to achieve sales goals andpromotional products-Collaborated with onsite regional leadership to define sight specific goals from key performanceindicators then consistently delivered timely updates on the status of performance milestones-Presented daily status report meetings for any issues and concerns-Directed and supervised employees engaged in sales, marketing events, inventory-taking, andreconciling cash receipts-Maintained knowledge of current sales and promotions, policies regarding payment andexchanges and security practices-Analyzed marketing information and translated it into strategic plans for customer growth-Planned and scheduled work to promote a smooth flow and even distribution, to ensure effectiveuse of department resources to achieve goals and objectives

-Managed essential relationships and acted as a liaison between external parties and internal work groups-Analyzed and used KPI findings that encouraged customer loyalty, trust and revenue retention and growth-Reviewed sales requests for completeness and adequacy of information regarding specialized supplies, equipment, services and commercial compliance with administrative requirements and certification of funds-Managed projects to keep projects on schedule-Evaluated data and track outcomes and calculate cost-Recorded and documented transactions, inventoried and presented reports-Tracked trends and use data to identify downward trends and service guidelines