• Organized, planned, and managed all details of event including event tech support for thousands of cheerleaders, coaches, and spectators across the nation.• Responsible for all event set up including venue layout, venue set up, and venue tear down.• Created the order of competition for each event by using the USASF guidelines.• Worked closely with venue contacts prior to and throughout the scheduled event to ensure that a seamless and well organized event was executed for customer satisfaction and experience.• Managed customer relations and communication as the main point of contact for thousands of teams, coaches, and spectators through email, social media, and in person.• Led more than 70 judges, event staff, and facilities personnel at each event on event specifics and how to correctly do their job to ensure the event was running smoothly and successfully.• Organized and reviewed all budget details of the events from registration to ticket sales, all while keeping an eye on return on investment.

• Worked hands-on with instructors, cheerleaders, and coaches across the world to teach proper skills, safety, and technique. • Ensured all instructors have a complete understanding of company expectations and the skills required for running a camp and creating happy, loyal customers. • Organized schedules and camp activities for all instructors, teams, and coaches.• Promoted fundraising efforts for St. Jude Children’s Research Hospital through the letter writing campaign, helping to coordinate pep rallies to benefit the hospital, as well as encouraging participation in the St. Jude Walk/Run and the St. Jude Marathon.• Represented UCA on various special events including The Varsity Spirit Spectacular in Orlando, Florida at Walt Disney World and the London New Year’s Day Parade in London, England.

• Cross trained to perform key roles in core operational positions at events. • Organized and ran multiple camps and events across the country.• Managed customer relations with thousands of teams, coaches, and spectators.• Assisted judges with computer software and oversaw team critiques and scores before sending them to coaches.• Announced at a variety of competitions and awards ceremonies.• Managed the brand’s Twitter and Instagram accounts to promote live events.