-Provide expert customer service in a busy, fast-paced environment-Serve perfect scoops of ice cream, make sundaes and milkshakes, work 5 waffle irons at a time to create waffle cones, complete nightly closing tasks, work a POS system-Offer product descriptions, allergy information, taste recommendations, and information about our local partners to customers-Promote a sanitary, friendly, and welcoming environment

Temporary position-Operated switchboard, maintained front desk and lobby, and created positive impression for (global) callers and visitors-Coordinated catering, transportation, AV equipment, flowers, snacks, coffee, etc. for executive meetings and corporate events-Coordinated, set up for, and cleaned up after internal and external meetings-Completed additional administrative projects, including expense reports, replies to donation requests, and corporate event planning

I was selected during my freshman year after being nominated by a professor and completing a three-tier interview process in which 16 students were selected for this paid position from a pool of 85 applicants.-Led 3-4 weekly campus tours for large groups and individual families of prospective students-Marketed the college's attributes while offering information, statistics, and personal insights-Wrote personalized postcards to the prospective students after each tour-Maintained email correspondence with prospective students-Attended admissions department meetings and discussed how to best market the college

-Raised funds for the university through a telemarketing campaign directed towards alumni-Utilized alumni database to facilitate effective fundraising -Maintained alumni database

-Managed wait list for nationally-recognized restaurant-Quoted accurate wait times -Enhanced guest experiences in a fast-paced, busy environment

-Provided personalized customer service in a fast-paced retail environment-Assisted customers, often regular clients, shopping for special events -Maintained physical appearance of the store-Marketed unique customer-loyalty program

Cinghiale is one of the seven elite restaurants and wine shops in the Foreman Wolf group, a group of recognized, award-winning, high-end restauranteurs that pride themselves on unparalleled customer service. This restaurant won the Mobil Three-Star rating and the number one Italian restaurant in Baltimore. -Utilized Customer Relationship Management database to relay all relevant information to servers, managers, and chefs -Updated CRM database with pertinent information-Managed telephone and web-based reservations-Greeted guests, often accommodated individual requests and needs

Ameritox, Inc. is a large specialty laboratory that serves over 5,000 physicians, conducts over 1 million tests per year, and employs over 700 associates. The corporate headquarters is in Baltimore. During three consecutive summers, I served as the company's first corporate intern and assumed progressive responsibility in multiple departments. I took the initiative to attend as many meetings as possible, accompany sales associates during visits to doctors' offices, and assist with various tasks. Over time, I gained the trust of managers and executives and took responsibility for the following initiatives: -Administrative responsibilities: reception, supplies management and infrastructure, fill-in administrative support for executives, file maintenance-Marketing: helped automate the IT system used by sales associates to order sales collateral and tools, reviewed and provided input into advertising campaigns, member of the Lead Generation Team, compiled and analyzed data on every military base in the area to support a new corporate initiative-Finance: compiled, analyzed, and presented financial and operational data to determine the causes of various laboratory inefficiencies-Salesforce.com Training: wrote and digitally illustrated a training manual containing textual instructions and screenshots to teach sales associates how to create a "Personalized Practice Profile" for physicians-Event Planning: coordinated vendor support for the grand opening of the company's flagship laboratory in Greensboro, NC-Sales: maintained correspondence with the 140-member sales team to update leads on the Salesforce database-Project Management: served as a member of multiple project teams -Employee Events: assumed responsibility for planning gift drives, office parties, and retreats -Human Resources: created a visitor guide to Baltimore for new employees and their families, maintained HR database

Our store achieved noteworthy performance in terms of annual revenue and profit due to excellent product quality, exemplary employee expertise, and outstanding personalized service. I contributed to the success of the store by offering insight into customer needs and experiences which led to changes in store layout and promotions. As a Barista, I enjoyed getting to know the customers individually, communicating our product value, and most importantly, maintaining customer loyalty. This fast-paced environment required multitasking, prioritizing, working under pressure, and cultivating interpersonal relationships.