Arielle M. Email and Phone Number

Communicated with customers daily, provided friendly and courteous service, and answered questions Handled customer inquiries, answered questions, and resolved problems in a timely mannerKept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product salesProvide acurate benefit and claim information to membersAssist team mates and answer questions via Microsoft Teams chat.Document all call records in our Salesforce platformWork our correspondence and outbound letters, and review them for accuracy.Work in the Quickbase system to document information, submit inquiries, and work tasksReview member claims to verify information and ensure claims are reworked when appropriateAssist members in troubleshooting our member portal.Adhere to HIPAA regulations and guidelines.Verify members who call in to ensure HIPAA guidelines are being followed.Assisting members with enrollment and disenrollemntAssisting members with our rewards programFollowing up with member questions and concerns, including researching problems and reaching back out to the member within a reasonable time frame

I was laid off after my position was eliminated and was actively seeking employment during this time