Ariel Lam Le Email and Phone Number
Innovative Product Leader | AI & ML Advocate | B2B SaaS ExpertWith over 6 years of experience in product management across leading tech companies such as Amazon Web Services (AWS), Skedulo, Hoiio, and VIAI.io, I am passionate about building AI-driven products that solve complex business challenges. I specialize in developing and launching cloud and AI solutions, with a focus on user-centric design, data-driven decision-making, revenue generation, and agile execution.An MBA graduate from Carnegie Mellon University, I have deep expertise in AI/ML, including hands-on experience with AI and LLMs. My background includes leading cross-functional teams, managing end-to-end product lifecycles, and executing go-to-market strategies that drive significant growth and user adoption.I’m always looking to collaborate with forward-thinking teams and push the boundaries of what AI and machine learning can do for businesses.- Skills: APIs, LLMs, Llama, GPT, LangChain, vLLM, Cloud SaaS, Containers, Microservices, Data analytics, UI/UX, R, SQL, Joomla, Salesforce, WordPress, Tableau, Predictive Models, SPSS, JIRA, Figma, Scrum.
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Senior Product ManagerFutronics CorpCalifornia, United States
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Senior Product Manager InternAmazon Web Services (Aws) May 2023 - Aug 2023Seattle, Washington, United States● Product Development: Spearheaded the creation of an advanced reporting dashboard for AWS Managed Services (AMS) that showcases the value and impact of our services and is projected to enhance customer retention by 20%, $85M/year.● Product Analytics: Executed comprehensive data analysis to refine user experience and optimize product performance, leading to a 25% improvement in conversion funnels and potentially saving up to $24M in reporting operations.● Cross-functional Leadership: Directed collaboration among stakeholders from eight key departments and senior leadership, driving cross-functional initiatives that enhanced product delivery and market impact. -
Product ManagerSkedulo Apr 2022 - Jul 2022Ho Chi Minh City, Vietnam● Leadership: Led a Scrum team of eight members in all aspects of product management for the scheduling and rostering software, the firm’s top products with 40% sales contribution.● Product Roadmap: Identified and recommended north star metrics, defined product strategy, and developed product roadmap in partnership with global product and strategy teams, increasing expected revenue growth from $11M to $15M.● Product Design: Pioneered the design and development of a new rostering product, preventing up to $1M annual churn.● UI/UX Enhancement: Implemented an AI-powered interface overhaul, driving a 35% surge in sales on Salesforce. -
Project ManagerR Digital (Vn) Nov 2021 - Mar 2022Ho Chi Minh City, Vietnam -
Product ManagerHoiio Dec 2018 - May 2021Ho Chi Minh City, Vietnam● Cross-Functional Leadership: Managed 10-member cross-functional team to develop the cloud communication product roadmap for Asia, increasing revenue from $1M to $2M and elevating the product's contribution from 12% to 20%.● Product Improvement: Conducted intensive market research and user interviews, created 200+ user stories, steered backlog grooming and retrospective, removing 50% of underperforming features and increasing user engagement by 30%.● Product Launches: Launched 15+ cloud communication software in Asia, successfully gaining $1M annual revenue.● Security Enhancement: Identified security bottlenecks and introduced tokenization practices for industry clients, supporting partners in seamless integration, enhancing security and compliance, and reducing fraud incidents by 40%.● System Augmentation: Mobilized a specialized team to probe system vulnerabilities and assess potential risks, reducing system downtime by 2% and ensuring 99.98% of SLA commitments that prevented potential penalties of $1.5M/month. -
Account ManagerHoiio Sep 2016 - Dec 2018Vietnam● Account Management: Managed key client relationships, providing personalized solutions and ongoing support, resulting in a 30% increase in customer satisfaction and a 15% uplift in client retention across a portfolio of clients worth $5B.● Partnership Development: Led a team of five account managers to create go-to-market products and redesign partnership strategy for ten key strategic telecom partners in Asia, enhancing contribution margin by 5%.● Sales Enablement: Doubled sales revenue in six months by changing product integration capabilities and pricing model to reposition the production, recovering 60% of revenue in the maturity stage
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Account Relationship ManagerDcommunication Ltd Feb 2016 - Jun 2016Vietnam● Provided products and services, responding to customers’ needs and concerns, handling feedbacks and complaints. ● Managed large amounts of incoming calls and customer inquiries● Compiled accounts and competitor analysis.● Met personal/customer service team sales targets.● Supported sales by proposals, videos, slide shows,… -
International Department Specialist InternSacombank Jun 2015 - Aug 2015Vietnam● Evaluated the foreign trade contracts, letter of credits, documents, to resolve customer complaints and to implement the transactions and detect risks.● Collaborated with the product and international sales team to educate on international payment capabilities, assessing client needs, planning for future growth and operating capabilities.● Assessed and provided oversight of SWIFT operational capabilities, ensuring the bank is meeting SWIFT standards and operating efficiently as a best in class provider.
Ariel Lam Le Education Details
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Technology Strategy And Product Management -
International Business/Trade/Commerce
Frequently Asked Questions about Ariel Lam Le
What company does Ariel Lam Le work for?
Ariel Lam Le works for Futronics Corp
What is Ariel Lam Le's role at the current company?
Ariel Lam Le's current role is Senior Product Manager.
What schools did Ariel Lam Le attend?
Ariel Lam Le attended Carnegie Mellon University - Tepper School Of Business, Foreign Trade University.
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