1. Data Analysis:• Collect, analyze, and interpret data related to servicing center operations, including workflow efficiency, resource allocation, and performance metrics.• Utilize statistical techniques and data visualization tools to present findings in a clear and meaningful manner.2. Process Improvement:• Identify opportunities for process optimization and workflow enhancements to increase productivity and quality of service.• Collaborate with cross-functional teams to implement process improvements and monitor their effectiveness.3. Performance Monitoring:• Develop and maintain performance dashboards and KPIs to track key operational metrics.• Regularly assess performance against targets, identify deviations, and recommend corrective actions as needed.4. Requirements Gathering:• Work closely with stakeholders to understand business needs and requirements for new projects or initiatives.• Translate business requirements into detailed functional specifications for implementation.5. System Administration• Take responsibility for system administration tasks related to the servicing center's technology infrastructure.• Oversee the configuration, maintenance, and troubleshooting of systems and applications to ensure optimal performance and reliability.

- Manage the end-to-end ordering process, from list creation thru to campaign order delivery.- Create targeted campaign lists by analyzing various data points and requirements.- Work closely with the Call Center team to understand campaign goals and data needs.- Generate lead orders based on multiple metrics to ensure accuracy and effectiveness.- Analyze data to determine the optimal frequency and timing of orders.- Work with Vendors to submit accurate order requests.- Maintain detailed and accurate records of all order activities.- Communicate findings and recommendations to improve campaign success.- Perform data entry tasks efficiently and accurately.- Thrive in a fast-paced environment while maintaining a high level of accuracy and attention to detail.

Returned to previous position with UNLV CAEO after completing the Clark County Public Works internship.

Tasks and duties include: troubleshooting computers, configuring and deploying laptops and workstations, serving as the help desk, assisting GIS staff with maps and exhibits, learning the basics and fundamentals of GIS, field data collection using mobile devices, scanning, and other related duties.

- Provide exceptional customer service in accordance with established standards- Communicate customer requests and/or problems to the Manager when needed- Assist with IT projects as needed- Provide direct IT support and service (In-person or Remote) to all users in the organization such as installation, troubleshooting, configuration, and maintenance of various systems.- Maintain accurate work log/tickets for IT Requests- Assist in maintaining accurate inventory and fixed asset records. This includes but is not limited to the following:--- Record fixed asset and inventory transactions--- Asset deployment and documentation--- Inventory audits and reports

- Assist with maintaining and organizing program-related files.- Assist with the preparation and processing of necessary program paperwork.- Assist with dissemination of general information regarding TRIO Educational Opportunity Center.- Process incoming and outgoing data entry documents from the Center’s programs such as applications, services, surveys, and transcripts for data entry.- Data entry auditing management and error correction- Other data entry tasks as needed by programs- Assist with IT projects as needed