· Project manage key strategic initiatives around operational process improvement, value-based care transformation, and clinical ambulatory expansion· Automate the calculation and reporting processes of clinical operations metrics and financial productivity to ensure consistent progress monitoring; develop KPI dashboards monthly to drive operational efficiency · Integrate internal ambulatory data with department-level dashboards for performance comparison, resource allocation optimization, and value demonstration· Facilitate pre and post-award management of grant-funded programs including grant writing, program development, funds management, communications, and progress reporting · Serve as research liaison to identify and maintain research alliances with potential collaborative partners to pilot, and implement clinical research projects at the Center · Established the Center’s volunteer program in response to considerable community interest; responsible for interviewing, coordinating, and supervising volunteers and interns

· Standardized metrics and methodology used for performance calculations around provider utilization, clinic volume, patient access, and P/L variance· Developed grant proposals and secured funding for several clinical quality improvement grants totaling over $150k· Coordinated the implementation of the Center’s marketing strategy; established a social media presence for the Center, advanced specialized marketing campaigns, and leveraged additional digital marketing strategies· Collaborated with the BMC strategy team to launch satellite COVID-19 vaccine clinics in disproportionately impacted areas; built health partnerships with community schools from this effort· Critically upgraded patient reminder modalities to improve clinic communications and appointment access

· Developed, implemented, and managed person-centered program plans for memory care residents; coordinated with local organizations to host enriching programs· Co-piloted monthly caregiver support groups; arranged guest speakers to discuss caregiver strategies· Managed program budget and financial reporting

· Conducted SNF-to-home care transition assessments on ten skilled nursing facilities· Compiled outcome data around predischarge planning, ALOS, average readmission rates, and total costs of care· Presented comparable data to leadership for possible process improvements and regulatory changes· Analyzed SNFs’ immunization rates to assess impact of CQI interventions on preventable exacerbators of COVID-19

· Facilitated social programming for residents; introduced computer lessons to residents interested in technological literacy· Managed department budget spreadsheets, accounts payable responsibilities, and capital expense considerations · Trained staff and volunteers in memory care enrichment, effective communication skills, and conflict mediation

· Conducted research on national and international geriatric social isolation interventions and created a resource guide for the Department’s social isolation prevention initiative· Constructed a comprehensive dashboard comparing risk factors of geriatric social isolation in Baltimore County towns to advise Department administrators on social isolation prevention initiative proceedings

· Engaged in direct clinical care with patients by observing treatments and executing minor physiotherapy practices for geriatric and high-risk clientele

· Designed and conducted ongoing research on the associated processes of recall in human memory· Assisted professor with creating lesson plans and grading student compositions for a senior seminar on aging processes