Arielle Combes

Arielle Combes Email and Phone Number

Directrice Banque and Services financiers @ Twelve Consulting
Paris, FR
Arielle Combes's Location
Greater Paris Metropolitan Region, France
About Arielle Combes

(English hereafter)Comment faire de votre Transformation Digitale un formidable challenge, source de cohésion globale et de Motivation individuelle ? Guider les décideurs pour Innover ? Dessiner de nouveaux Modèles Economiques ? Inventer de nouveaux Usages pour mieux servir vos Clients ?Experte des métiers de la Finance et de leurs challenges, j'apporte de l'Innovation dans les Services aux Clients par des démarches Agiles et innovantes : Stratégie Client, gestion de projet, Outils (CRM, outils de mobilité) et une meilleure Appropriation du Digital par les équipes.Au cours de ma carrière, j’ai managé des services Clients Multiculturels, accompagné le passage à un Environnement Concurrentiel, transformé la relation client pour plus d'efficacité et de valeur. Administrateur certifié Salesforce, j’ai géré des projets jusqu'à 200 utilisateurs sur 5 pays.Enfin, diplômée en Informatique (Ingénieur) et Marketing (Mastère), je sais faire dialoguer les différentes parties prenantes des projets de transformation digitale.How to make your Digitisation a Success? To drive key people to Innovate? To design new Business Models? To radically Transform Clients interactions?Experienced in Clients relationship management for Financial Services, I leverage Agile approaches to bring Innovation in Clients services: Strategic planning, Project and Change management, tools (CRM, mobile apps) and teams’ digital Education and Mentoring. I am used to work in teams to define Roadmap and drive projects until Completion. Throughout the positions held, I have dealt with embracing competition, managing Multicultural teams and transforming client relations to increase commercial efficiency.As a Salesforce certified admin, I have lead several projects up to 200 users across 5 countries.Last but not least, thanks to degrees in IT and Marketing I am able to enable fruitful dialogue between digital transformation stakeholders.

Arielle Combes's Current Company Details
Twelve Consulting

Twelve Consulting

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Directrice Banque and Services financiers
Paris, FR
Website:
twelve-consulting.com
Employees:
90
Arielle Combes Work Experience Details
  • Twelve Consulting
    Directrice Banque And Services Financiers
    Twelve Consulting
    Paris, Fr
    View
  • Twelve Consulting
    Directrice Banque & Services Financiers
    Twelve Consulting Oct 2015 - Present
    Paris Area, France
    Missions de conseil en transformation digitale essentiellement auprès de clients dans les Services Financiers / Consulting in digitisation of clients relationships for Financial services businesses- CRM- Mobility / Apps- Commercial efficiency
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  • Neoma Business School
    Mastère Spécialisé Marketing Des Services Et Relations Client
    Neoma Business School Oct 2014 - Oct 2015
    Paris Area, France
    Innovation in Client Relationship managementCRM, e-CRM and S-CRMDigital MarketingProject and Change management
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  • Lch.Clearnet Group
    Deputy Director Group Client Management - Head Of Commercial Support
    Lch.Clearnet Group Jul 2012 - Jun 2015
    Paris Area, France
    Developing senior executive level relationships for a portfolio of Tier1 Group clients (Key Account Management).Leading commercial support area: CRM strategy, due diligences, cross-assets documentation.Implemented a single Salesforce instance across the LCH.Clearnet Group (6 locations, Europe & US)
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  • Lch.Clearnet Sa
    Deputy Director Customer Relationship Management
    Lch.Clearnet Sa Jan 2004 - Jun 2012
    Management of a team of 10 account managers over 5 countries to serve 100+ European clients.Driving and developing relationships in a changing landscape (from monopoly to competition).Choice and implementation of Salesforce as CRM tool for the company.Customer satisfaction program: client survey, definition of internal metrics, incident and escalation management.
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  • Euronext
    Deputy Director Customer Service
    Euronext 1999 - 2003
    Management of a team of 5 to 19 account and product managers across 4 locations.BAU client relationships management (front and back offices), The activity focused on implementing harmonised trading and clearing systems and services in the light of the merge of the 5 European exchanges: it entailed gap analysis, service description, training, roll out of network and workstations...
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  • Matif Sa
    Head Of Customer Service For Trading And It Services
    Matif Sa 1993 - 1999
    1993-1994 lead the methodology and data administration team to support the design of the It renewal program (new trading, clearing and corporate systems).1994-1995: Internal organisation consultant to implement new service offer and improve efficiency; take part to the reshaping of clients relationships1996-1999: management of account managers (up to 8) to support daily floor traders, roll out systems to go from open outcry to electronic trading, implemented a CRM tool (Conso+/Cohéris)
  • Marben
    It Project Manager
    Marben 1988 - 1993
    Consultant to manage projects and develop applications under Oracle for various companies: Société Générale, EDF, Matra Espace and Matif SA
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Arielle Combes Skills

Financial Markets Derivatives Trading Systems Capital Markets Change Management Electronic Trading Equities Crm Customer Relations Team Management Back Office Customer Service Management Consulting Financial Services Credit Derivatives Relationship Management Investment Banking Trading Business Development Risk Management Fixed Income Business Strategy Commodity Interest Rate Derivatives Settlement Equity Derivatives Asset Management Banking Options Structured Products It Service Management Financial Risk Hedge Funds Business Analysis Portfolio Management Fx Options Finance Corporate Actions Credit Bonds Securities Credit Risk Market Data Middle Office Collateral Management Money Market Prime Brokerage Customer Relationship Management

Arielle Combes Education Details

Frequently Asked Questions about Arielle Combes

What company does Arielle Combes work for?

Arielle Combes works for Twelve Consulting

What is Arielle Combes's role at the current company?

Arielle Combes's current role is Directrice Banque and Services financiers.

What schools did Arielle Combes attend?

Arielle Combes attended Neoma Business School, Isim - Institut Des Sciences De L'ingénieur Montpellier, Polytech'montpellier.

What are some of Arielle Combes's interests?

Arielle Combes has interest in Car And Motorbike Licences, Distance Running (7 Marathons Completed), Sailing Instructor And Skipper.

What skills is Arielle Combes known for?

Arielle Combes has skills like Financial Markets, Derivatives, Trading Systems, Capital Markets, Change Management, Electronic Trading, Equities, Crm, Customer Relations, Team Management, Back Office, Customer Service.

Who are Arielle Combes's colleagues?

Arielle Combes's colleagues are Alexis O'quin, Alexandre Favreau, Nicolas Barbas, Corentin Tariolle, Pauline Legros, Madeleine Montagnon, Arnaud Ceyrac.

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