Arielle P. Email & Phone Number

• Nurtured successful client relationships as a key liaison, advocate, and advisor for all post-sales engagements.• Facilitated Success Plan initiatives which provided a collaborative approach between myself and the client to create annual objectives increasing product adoption and identifying key cross-sell and up-sell opportunities. • Managed a multi-million-dollar book of business consisting of Fortune 500 corporations retaining millions in company revenue. • Increased Executive-level visibility into high-risk accounts through Salesforce and Gainsight documentation while also facilitating presentations to the Executive Team of these risk factors as well as a recommended business course of action. • Managed resources for all customer needs while acting as a single point of contact for all matters, assessing needs through strategic proactive outreach as well reactive assistance, passing information to the appropriate internal delegates, and monitoring through resolution and client acceptance. • Established a regular cadence of communication through SBR and QBR communication for strategic initiatives• Implemented a Confluence Wikipedia database through HTML and CSS for the internal Customer Success Organization containing key learning initiatives for CSM’s to be successful in their roles.

• Investigate and interact with internal departments to provide equitable resolutions for our customers• Resolve inbound cases via email, Executives, and Government Agencies to prevent company impact or litigation• Develop response that reflect our company’s commitment to quality while provided a full-service customer resolution• Complete formal case resolution recaps to Executives detailing the root cause analysis and process improvement opportunities• Meet pre-established timelines for case resolution and department projects • Analyze trends that lead to identification and implementation of improvement processes and alternative solutions to reoccurring problems• Collect data for use in creating/facilitating presentations for meetings with Executives, new hires, and other personnel• Prepare monthly, quarterly, and ad-hoc reports indicating Corporate and Area trends

• Committed to solutions-based selling and prospectingProvided education to potential and existing clientele regarding emerging products, services, and technology • Maintained lasting customer relationship through providing equitable value and solutions for retention• Increased company profit through funnel/lead management to attain additional clientele• Subject Matter Expert in SMB (Small-Medium Business) account management

• Identify gaps in performance by initiating action planning, implementation, and execution to improve results• Communicating effectively and adapting communication to employees of various business levels• Establish alignment of priorities and goals with employees and Senior Leadership• Respond to rapidly changing business conditions

• Provided development assistance to employees in their learning and development of new hire tools and resources• Assist with facilitating constant business changes and trainings in creative manners for the best education retention• Exhibited strong communication, presentation, and written skills• Assist with developing material that caters to all learning types

• Providing exemplary customer experiences with one call resolutions• Using critical thinking skills to determine the best possible outcome for the customer.• Providing customer assistance with basic billing and device troubleshooting needs• Build/retain customer loyalty with our high risk/high value customer base

Women’S Immersion Academy, Cybersecurity

Master Of Science - Ms, Cybersecurity And Information Assurance

Bachelor Of Business Administration - Bba, Computer Information Systems - Cybersecurity