With over two decades of experience in telecommunications, network operations, and graphic design, I bring a unique blend of skills and expertise to every endeavor.During my tenure as a NOC Technician II at Outerwall and T-Mobile, I ensured the optimal functionality of critical databases for renowned brands like Coinstar, RedBox, and ecoATM. My responsibilities included swiftly identifying and resolving issues to safeguard data integrity, deploying software upgrades, and coordinating emergency responses during outages.My earlier experiences include overseeing the operation of cell sites across the U.S. at AT&T/Cingular Wireless and serving as a 31R Multi-Channel Transmissions Systems Operator in the U.S. Army, where I gained invaluable leadership and technical skills.In addition to my telecommunications background, I have over a decade of experience in graphic design, including roles at Zonar Systems and Dane-Dane Studios. Proficient in Adobe Photoshop, Illustrator, and InDesign, I've created visually engaging materials and comprehensive manuals to support customer needs.My skill set includes network support monitoring and troubleshooting, branding expertise, and proficiency in Microsoft Word and Excel. I hold an Associate's Degree in Graphic Design from The Art Institute of Seattle and have received specialized training from the U.S. Army Signal School.I am passionate about leveraging my diverse background to drive innovation and deliver results in any role I undertake.