Techs: VBA MS Excel, Macros & power queries, SQL, HTML and JavaScript.Platforms: Bluejay, Mirakl, Linnworks, DDTrack, Shopify.Channels: Own website, Amazon, eBay, Etsy, Debenhams, Brand Alley, Julian Charles, Linenfields, Wayfair, B&Q, Secret Sales, Shopdirect, Freemans, Scotts&co, Not On The High Street, Terrys Fabrics and Terry Berry.

Building the future of customer service, as we work towards becoming Earth’s most customer-centric company.I am responsible for one of the main teams: Initially Stow and currently in Pick. I ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.I manage a team of approximately 80 to 120. I drive the training and integration of my team, while motivating and inspiring forward progress. All the while, I exercise good judgement, making sure progress and critical metric targets are worked towards and met.While I achieve this, I ensure motivation, engagement and performance. To do this:- I safeguard my team’s safety, promoting Amazon’s Health and Safety standards.- I lead cross-functional teams, tasked with solving operational problems.- I uphold Amazon’s high standards of process quality.- I maintain inventory accuracy.- I strive to improve and streamline processes.- I actively share and promote best practices with your colleagues and network.

Awards & Accomplishments- Extraordinary People Club 2019 (exclusive performance-based recognition)- Extraordinary People Club 2017- Member of Food Academy Programme 2018 (10-month leadership training for top performers)- Best Performing Individual 2018- Best Performing Individual 2017- World’s Best Department Store 2018, 2017, 2016, 2015- Noticed by Department Directors for extraordinary personal systems to increase efficiency.

Creating the first ever 100% healthy, delicious & beautiful chocolates.On-line and In-store.Creating smiles, with every piece.

Proudly formed part of flagship stores such as Bond Street, Regent Street or Covent Garden. Sales over 2M and teams of over 150 great people. Making customers happy and making our team greater every day.In addition to the above, I had the privilege to also be part of HR/Payroll for over a year, looking after UK & IRL, making sure everyone gets all the information they need regarding company's policy and that everyone gets paid on time!

Internet Cafe and Phone & Internet services Helping customers connect with family and friends from miles away, to 2500+ destinations.