Planning, direction, and follow-up of audits in the standards that structure how companies must guarantee that their Quality and Information Security Management Systems are complied with, and how they manage the risk associated with threats to information security; including policies, procedures, and staff training, identifying opportunities for improvement of their management system and marking the points of non-conformity that must be corrected.

I developed and executed Sales Enablement initiatives for Tsoft's sales force in Latin America, integrating the IBM Ecosystem team with our wholesale distributors, and with Tsoft's commercial management to incorporate SW IBM solutions to Tsoft business proposals.I focused on developing initiatives for Robotic Process Automation (RPA), Application Performance Monitoring (APM), Application Resource Management (ARM), and AIOps (Artificial Intelligence for IT Operations)

I've overseen the commercial management in a LegalTech that provides innovative services in the areas of Customer Service, Operations, and the Legal departments of companies, seeking the optimization of processes and the incorporation of technology for digital transformation.I helped our clients to identify pain points and possibilities for improvement, and implement the solutions and tools that best suit their needs.I preserved the commercial relationship with existing clients and ensured the continuity of ongoing contracts by detecting upselling opportunities.

I was responsible for defining the strategy for the adhesion of more than 100 top client teams in the Latin American region to the Strategic Account Planning Program, which pursued the development of long-term initiatives to increase IBM's penetration with HW, SW, Consulting, and IT services into large enterprises in several major industries (Financial Services, Insurance, Retail, Telecommunications, Mining & Steel, Oil & Gas, Healthcare, Public).The main mission was to set up a new business development concept focusing on defining, planning, and executing a 2/3 year evolving roadmap to address major business problems. Major projects developed during this period were the full IT transformation project with GNP (one of Mexico's largest insurance companies), and the renewal and extension of existing IT Outsourcing projects in Banco Galicia (Argentina), and Banco Santander and Bradesco (Brazil). Other major integration projects achieved: Rimac (Perú), Grupo Aval (Colombia), and Banorte (Mexico).

Responsible for the operation, coordination, and organization of the sales and business activities of the commercial structures of the Software Group, Banking, and the Proposals and Contracts areas.Under my management, sustained year-on-year growth in Software Group’s total and transactional licensing revenues was achieved for 8 consecutive quarters between 3Q 2011 and 2Q 2013.As Manager of the Proposals and Contracts area, my team of 28 professionals excelled in managing more than 18000 service requirements (response time < 3 days; TCV > 3.5 BU$S between 2010/2011).I radically transformed the control and continuous improvement of the performance of the Proposals and Contracts unit, which was persistently reflected in the main KPIs, and managed to get our team to achieve and maintain the highest Customer Satisfaction score in the world between 2007 and 2009.

A program that contributes to the economic development of growing countries by providing high-value consultancy in social, educational, economic, and sustainable development projects.I've been selected from 7500 IBMers and joined a multidisciplinary and multicultural group with 9 other colleagues worldwide. Developed consulting activities for the Shandong Luneng Intelligence Technology Co., in competency management, the review of its organizational structure, and the improvement of internal business processes. (http://www.businessweek.com/stories/2009-03-11/the-world-is-ibms-classroom)

Seller of PCs + Laptops + Peripherals, and IBM’s Software Middleware through Business Associates in Argentina, Paraguay, and Uruguay.• Doubled the volume of SW sales in the territory of Small and Medium Enterprises between 1998 and 2000.• Reached 180% of my annual quota in 2000; 126% in 1999 (45% year-over-year growth); 110% in 1998.• Defined strategic partnerships with Business Partners specialized in our portfolio of Software solutions.• Coordinated with Marketing the scope of campaigns aimed at existing clients and attracting new ones.• Achieved 180% of the PCs assigned quota in the second semester of 1997, signing deals with various clients in the Health, Insurance, Food, and Laboratories Sectors.• Actively participated in the signing of a contract with PriceWaterhouse Argentina (Revenue booked: 800 KU$S; 480 ThinkPads).

• I specialized in sales of computer and paging equipment.• Actively participated in the design of IT solutions according to the needs of the client.• Developed strong and profitable business relationships with our main suppliers.• Exceeded my personal sales quota for 1996 by 45%.• Supervised the tasks of the company's sales team.

Distributors of Citizen Watch Co. of Japan• Developed and implemented all sales activities.• Executed the administrative tasks (merchandise selection, invoicing, inventory control).• Achieved sustained annual growth between 1992 and 1995 of between 22% and 25% year-on-year.