- Lead a team of Atlassian consultants, providing guidance, mentorship, and support.- Set clear expectations, assign tasks, and monitor the progress of team members.- Manage the end-to-end delivery of Atlassian implementation and optimization projects.- Provide subject matter expertise to the team and clients, advising on best practices, configurations, and customizations.- Collaborate closely with clients to identify their Atlassian needs and propose effective solutions.- Collaborate with the sales and business development teams to identify new opportunities and contribute to the growth of the consulting practice.- Conduct thorough reviews of contracts and sales proposals to ensure accuracy and compliance.- Drive the adoption of industry best practices within the consulting team.- Lead and act on projects to reach their delivery goal.

- Utilize requirements gathering techniques and deep process understanding to identify opportunities for optimizing and enhancing user experience with Atlassian tools.- Develop solution designs that address the identified requirements and improve overall system performance.- Assist customers in utilizing JIRA effectively by providing comprehensive metrics and reports to support decision-making processes.- Perform installations, upgrades, migrations, and customizations of Atlassian software, ensuring seamless transitions and minimal disruptions.- Offer technical guidance and support to clients, as well as collaborate with a team of consultants and support engineers.- Establish deadlines, estimate project efforts, and provide implementation plans for the Atlassian suite and its add-ons.- Design and implement automation solutions to meet specific customer needs and enhance workflow efficiency.- Customize the Atlassian suite using Groovy and Python scripts, tailoring the tools to align with business requirements.- Develop and deliver training sessions on the Atlassian suite and its add-ons, enabling users to maximize their productivity and proficiency.- Provide pre-sales support and assistance to the sales team, showcasing the value and capabilities of the Atlassian suite.- Lead migrations and consolidations of Atlassian instances, ensuring data integrity and smooth system transitions.- Analyze and implement plugins to extend the functionality of Atlassian tools, ensuring optimal performance and compatibility.- Serve as a subject matter expert (SME) in Tempo, providing specialized knowledge and support related to this specific tool.

- Atlassian application support for server and cloud environments.- Atlassian migration support (Server to Cloud, Server to Data Center, Data Center to Cloud)- Plugin support and plugin migration support.- Managing, analysing and reporting on support incident queues.- Data reporting and SLA analysis.- Help the team of support engineers to troubleshoot different levels of incidents in the Atlassian suite and its add-ons.- Knowledge base creation and management.- Deep troubleshooting for critical and complex issues in the Atlassian suite and its add-ons.- On Call support for critical incidents.- Custom script development and review.- API troubleshooting.

Software engineer focused in Atlassian Products, creating new solutions and customizations inside the Atlassian suite for Luxoft customers.- Java Development- Groovy Scripting- SQL and Oracle query development- Agile Methodology

- Support project management and account management for different Atlassian support customers.- Managing, analysing and reporting on support incident queues.- Data reporting and SLA analysis.- Help the team of support engineers to troubleshoot different levels of incidents in the Atlassian suite and its add-ons.- Knowledge base creation and management.- Local visit to customers for better understanding of their Atlassian needs, gathering that information and creating specific projects/support teams that fulfill their needs.- Deep troubleshooting for critical and complex issues in the Atlassian suite and its add-ons.- On Call support for critical incidents.

- Requirements gathering and process understanding to determine how to optimize / improve the user experience with Atlassian tools. - Development of dashboards and filters in JIRA to provide users with performance metrics. - Conduct Atlassian softwares installations, upgrades, migrations and customizations. - Provide technical advice to clients and support to the team of consultants and support engineers. - Define deadlines, estimates and effort to implement the Atlassian suite and its add-ons. - Customizing the Atlassian suite with Groovy scripts.- Create and conduct trainings for the Atlassian suite and its add-ons.- Conduct pre-sales and support for the sales team.

Developing plugins for Atlassian JIRA, Confluence and Bamboo using Atlassian SDK, Java, Velocity, Javascript and Google Gadgets.

Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct technical flaws from customers via chat, email and telephone.

Software and logistics english support by e-mail and phone to Atlassian Customers.Support to software development and testing tools (JIRA/BugTracker), code repository software (BitBucket OnDemand), agile methodologies management software (JIRA Agile) and a wiki/documentation software (Confluence). Cloud and server environments.

I was part of the rotation program inside SAP. In two years of internship i’ve worked with:Product Support - As part of the team that controls the management of critical incidents, handling message queues and support priorities.NetWeaver Portal - As part of an intern project that used SAP products for the development of Web Portals.Partner Support - As part of the partner support team, working with the resolution of partner support requests and helping Sales Partners in the closing of businesses and sales.Cloud Support - As part of the team that handles the support for customers of SAP Cloud products, working with direct customer support and helping in the training of new interns for the team.

I was an English Instructor at Wizard. Had Wizard specific teacher/instructor training and lectures. Taught classes with Wizard’s method of learning.