-Assist customers in resolving account discrepancies, payment issues, and billing inquiries efficiently and professionally.-Negotiate payment arrangements to help customers meet their financial obligations while adhering to company policies.-Provide excellent customer service by addressing inquiries, concerns, and complaints through phone.-Maintain accurate and detailed records of customer interactions and account resolutions in the CRM system.-Collaborate with internal departments to investigate and resolve customer disputes and escalations.-Educate customers on payment options, account terms, and available services to facilitate prompt account resolution.-Leverage bilingual skills to communicate effectively with a diverse customer base and provide solutions tailored to their needs.-Meet or exceed performance metrics, including collection targets, customer satisfaction scores, and quality assurance standards.-Stay updated on company policies, products, and services to provide accurate and relevant information to customers.

-Experienced Graphic Designer and Illustrator with a passion for crafting unique logos and brand identities.-I excel in creating visually appealing content tailored for social media, helping brands to effectively communicate their message and stand out in the digital landscape.

-Engage with clients to understand their brand, goals, and content needs.-Conduct thorough needs assessments to tailor design solutions to client specifications.-Develop visually appealing and engaging content, including graphics, infographics, social media posts, and marketing materials.-Produce and edit videos for promotional purposes, social media, and client presentations.

-Conceptualized and implemented branding strategies for the photo studio to enhance market presence and recognition.-Designed and maintained brand guidelines to ensure consistent visual identity across all materials.-Oversaw the creation of high-quality visual content, including photoshoots, videos, and promotional materials.-Ensured alignment with brand messaging and values in all visual assets.

Technology-driven print and fulfillment e-commerce company- Provided quality information and accurate solutions for a definedscope of customer issues via email and chat- Maintained 100% of the available service goals every day in accordancewith current standards as directed by management- Determined when customer issues need to escalate and useappropriate channels for a timely resolution- Problem-solving and preventing escalated issues from being of ability.

-Developed a new image for the brand designing a new logo, and product packaging designs-Created content for social media directing and designing photo sessions, copywriting, video editing, and digital design.-Helped initiate a 25% percent rise in Facebook likes and shares and a 50% percent rise in Instagram likes.-Developed an engaged community of Followers-Developed content for social media marketing campaigns

-Created the logo, developed branding elements, created a website using Wix, and designed content for an introductory social media campaign-Wrote a customer support script for a chatbot

-Created the logo and designed content for social media campaign

-Created Content for social media profiles of music artists such as jazz legend Vincent Harris, Grammy award nominee Avi Avital, and trombonist and seashell maestro Steve Turre-Edited video for ads and content for social media-Copywrite and graphic design for social media content-Scheduled and automated content posting on their Facebook and Instagram profiles-Engaged with a growing community of followers

-Developed and created video and graphic content for their Instagram profile to promote music workshops and live events

-Created content for an annual jazz festival event to showcase international and national jazz artists-Edited video for ads and content for social media-Copywrite and graphic design for social media content-Scheduled and automated content posting on their Facebook and Instagram profiles-Engaged with a growing community of followers

-Assistant project manager at Vas!, a music live sessions project-Managed social media (Facebook & Twitter)-Social media optimization, SEO, SEM, backlinks-Copywriting, email marketing, content creation-Designed content for social media marketing campaigns-Wrote monthly bulletins-Led a 5-person team to prepare and assist two monthly events.-Office Tasks

-Assistant Project Manager at Café Scientifique, a science talks and conferences project-Preproduction, production, and postproduction of each of the monthly sessions-Managed social media (Facebook & Twitter)-Social media optimization, SEO, SEM, backlinks-Copywriting, email marketing, content creation-Designed content for social media marketing campaigns-Wrote monthly bulletins-Office Tasks

-Music production and sound design for media-Original music and jingle composition-Voice-over recording

-Answer customer inquiries about billing statements, payment due dates, and account balances.-Assist with payment processing through various methods.-Investigate and resolve billing errors or discrepancies.-Update customer account details and payment methods.-Help set up payment plans for overdue accounts.-Explain charges, fees, and billing policies clearly.-Escalate complex issues to supervisors or specialized departments.-Maintain detailed records of interactions, payments, and changes.-Follow up with customers to ensure issue resolution.-Handle customer complaints professionally and courteously.-Ensure compliance with company policies and regulations.-Collaborate with other departments for accurate billing.-Provide feedback for process improvement.-Participate in training to stay updated on procedures.-Aid customers with online billing portals and statements.-Recommend additional services based on customer needs.-Adhere to data security policies to protect customer information.

-Answer customer inquiries about billing statements, payment due dates, and account balances.-Assist with payment processing through various methods.-Investigate and resolve billing errors or discrepancies.-Update customer account details and payment methods.-Help set up payment plans for overdue accounts.-Explain charges, fees, and billing policies clearly.-Escalate complex issues to supervisors or specialized departments.-Maintain detailed records of interactions, payments, and changes.-Follow up with customers to ensure issue resolution.-Handle customer complaints professionally and courteously.-Ensure compliance with company policies and regulations.-Collaborate with other departments for accurate billing.-Provide feedback for process improvement.-Participate in training to stay updated on procedures.-Aid customers with online billing portals and statements.-Recommend additional services based on customer needs.-Adhere to data security policies to protect customer information.