Ariel Tavernier, Pmp Email & Phone Number

• Serve as a main point of contact for clients managing their onsite solutions on a single project or multiple events, ranging in size and complexity.
• Actively track and document project progress and communicate that information to the proper stakeholders; lead applicable milestone calls / vendor calls.
• Utilize a cross-functional team approach to effectively communicate and collaborate with all internal departments to ensure client needs are met.
• Directly support and consult with clients on how to best leverage Cvent’s virtual and onsite solutions functionalities and products to provide the most enhanced attendee experience.
• Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials.
• Actively identify and define product improvement and enhancements based on real live simulation, client feedback, and overall deployment.

Crystal City, VA

• Promoted from Sales Coordinator to Conference Service Manager after 18 months of employment as a direct result of thought and strategic leadership, as well as generating a significant amount of organizational revenue.
• Established, built, and maintained relationships with various internal and external stakeholders (e.g., clients, vendors, venues); cultivated positive client experiences and successfully securing renewals of future.
• Prepared project documents/reports/contracts/invoices; communicated clearly and regularly with stakeholders throughout various project lifecycles to ensure all requirements are recorded necessary for project completion.
• Partnered with clients to design small to large scale projects from initiation to close. Planned and defined project scope, budgeted, ensured the absence of scope creep, executed, and closed a cumulative 250 events.
• Utilized CRM tools (e.g., Salesforce Delphi.FDC) to perform administrative duties, create reports, implement marketing initiatives, identify, and mitigate project risks, develop, and monitor project schedules and.
• Created email marketing blasts and seasonal promotions to attract new and existing clients; created content to market in-house events to be posted by marketing team for two properties.

• Acted in a consultative capacity as a change agent to implement a cocktail mobile ordering system. Responsible for identifying and mitigating risk; conduct SWOT and gap analysis; develop and implement various.
• Lead quality control efforts, influence the exercise of best practices, and monitor project and delivery management to optimize stakeholder satisfaction.
• Acted as a key point of contact for cocktail service team, organized and led status and progress reports meetings and disseminated information to essential stakeholders.
• Facilitated training for 150+ new hires on MGM service standards and expectations, MICROS operating systems, hotel services and amenities, as well as other local attractions to enhance hotel stays.
• Assisted the Sales and Marketing Departments efforts via execution of various marketing tactics to build customer loyalty and retention.
• Received recognition for exceeding individual sales goals for four consecutive quarters, with a gain of 20% in the last quarter of employment.

Baltimore, Maryland Area

• Converted from a contractor to a permanent hire within three months as a direct result of performance and leadership capabilities.
• Developed and implemented a useful tracking system to better source potential candidates based on best practices and vital employee data.
• Credited for successful placement of 100+ qualified employees in permanent and temporary positions, requiring mastery of successful talent acquisition/recruiting principles and strategies.
• Managed an implementation project of a new staffing/payroll software TempWorks via an Agile methodology; identified and mitigated risks; developed and monitored project schedule, milestones, and phase gates; collected.
• Oversaw social media marketing strategy; scheduled, tracked, templated, created, and delivered content to market company’s services to potential clients and staff.

• Responsible for enhancing brand loyalty by building meaningful relationships with VIP clients to enhance their gaming experience.
• Built a network of over 15 VIP clients grossing an annual revenue of 5.7 million dollars.
• Produced print and online marketing publications as well as handled all player services social media accounts.
• Coordinated with promotions department to plan special in house events as well as offsite events to entire top tier players.
• Responsible for anticipating and exceeding all guests’ needs throughout a shift, and remedying any issues that occurs.

Baltimore, MD

• Performed staff management, monitored expense control, actively prepared menu selection, oversaw food preparation, as well as managed any equipment rental to ensure a profitable catering event.
• Reviewed and finalized sales contracts, banquet event orders, and pricing agreements with clients.
• Built positive working relationships with existing clients and members of the community to ensure repeat business
• Oversaw over 100 plus catering events annually producing over $500,000 worth of revenue for the catering and sales departments.Organizations

Masters, Project Management

Hospitality Managment, Hospitality, 3.0

Activities and Societies: NSMH