Ariel Tavernier, Pmp Email & Phone Number

• Serve as a main point of contact for clients managing their onsite solutions on a single project or multiple events, ranging in size and complexity.• Actively track and document project progress and communicate that information to the proper stakeholders; lead applicable milestone calls / vendor calls. • Utilize a cross-functional team approach to effectively communicate and collaborate with all internal departments to ensure client needs are met.• Directly support and consult with clients on how to best leverage Cvent’s virtual and onsite solutions functionalities and products to provide the most enhanced attendee experience. • Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials.• Actively identify and define product improvement and enhancements based on real live simulation, client feedback, and overall deployment.• Manage day of and onsite support; take inventory of onsite equipment, facilitate product trainings to event staff, troubleshoot hardware/software as needed.

Crystal City, Va

• Promoted from Sales Coordinator to Conference Service Manager after 18 months of employment as a direct result of thought and strategic leadership, as well as generating a significant amount of organizational revenue.• Established, built, and maintained relationships with various internal and external stakeholders (e.g., clients, vendors, venues); cultivated positive client experiences and successfully securing renewals of future events.• Prepared project documents/reports/contracts/invoices; communicated clearly and regularly with stakeholders throughout various project lifecycles to ensure all requirements are recorded necessary for project completion.• Partnered with clients to design small to large scale projects from initiation to close. Planned and defined project scope, budgeted, ensured the absence of scope creep, executed, and closed a cumulative 250 events over the course of approximately three years with managed budgets more than $125K.• Utilized CRM tools (e.g., Salesforce Delphi.FDC) to perform administrative duties, create reports, implement marketing initiatives, identify, and mitigate project risks, develop, and monitor project schedules and action items. Collected and evaluated project metrics; provide status update reports to senior leadership; ensure timely and organized handoff of all final deliverables; collected lessons learned to improve upon future event processes; conducted after action reviews.• Created email marketing blasts and seasonal promotions to attract new and existing clients; created content to market in-house events to be posted by marketing team for two properties.• Developed and implemented a strategic system contract turnover initiative increasing group sales by 85%, client acquisition, and corporate profitability.• Awarded Employee of the Month in OCT of 2018 for acquiring $100K in sales profit via acquisition of a new business account.

• Acted in a consultative capacity as a change agent to implement a cocktail mobile ordering system. Responsible for identifying and mitigating risk; conduct SWOT and gap analysis; develop and implement various strategies and processes to optimize productivity. Credited for the initiative resulting in a 40% increase in guest satisfaction and a 15% increase in revenue.• Lead quality control efforts, influence the exercise of best practices, and monitor project and delivery management to optimize stakeholder satisfaction.• Acted as a key point of contact for cocktail service team, organized and led status and progress reports meetings and disseminated information to essential stakeholders.• Facilitated training for 150+ new hires on MGM service standards and expectations, MICROS operating systems, hotel services and amenities, as well as other local attractions to enhance hotel stays.• Assisted the Sales and Marketing Departments efforts via execution of various marketing tactics to build customer loyalty and retention.• Received recognition for exceeding individual sales goals for four consecutive quarters, with a gain of 20% in the last quarter of employment.

Baltimore, Maryland Area

• Converted from a contractor to a permanent hire within three months as a direct result of performance and leadership capabilities.• Developed and implemented a useful tracking system to better source potential candidates based on best practices and vital employee data.• Credited for successful placement of 100+ qualified employees in permanent and temporary positions, requiring mastery of successful talent acquisition/recruiting principles and strategies.• Managed an implementation project of a new staffing/payroll software TempWorks via an Agile methodology; identified and mitigated risks; developed and monitored project schedule, milestones, and phase gates; collected and evaluated project data, and provided status update reports to senior leadership; engaged appropriate stakeholders; maintained project communications via push and pull strategies, as well as exemplary knowledge management skills.• Oversaw social media marketing strategy; scheduled, tracked, templated, created, and delivered content to market company’s services to potential clients and staff.

Responsible for enhancing brand loyalty by building meaningful relationships with VIP clients to enhance their gaming experience.• Built a network of over 15 VIP clients grossing an annual revenue of 5.7 million dollars.• Produced print and online marketing publications as well as handled all player services social media accounts. • Coordinated with promotions department to plan special in house events as well as offsite events to entire top tier players. • Responsible for anticipating and exceeding all guests’ needs throughout a shift, and remedying any issues that occurs.

Baltimore, Md

Performed staff management, monitored expense control, actively prepared menu selection, oversaw food preparation, as well as managed any equipment rental to ensure a profitable catering event.• Reviewed and finalized sales contracts, banquet event orders, and pricing agreements with clients.• Built positive working relationships with existing clients and members of the community to ensure repeat business• Oversaw over 100 plus catering events annually producing over $500,000 worth of revenue for the catering and sales departments.Organizations

Masters, Project Management

Hospitality Managment, Hospitality, 3.0

Activities and Societies: NSMH