Ariel Tetro Email & Phone Number

Israel

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Ramat Gan, Tel Aviv, Il

Manage a team of support, web deployment and integration engineers that are in charge of all of Clicktale's support and deployment tasks.Lead and develop integrations with Clicktale partners and contribute to the development of new solutions and features of Clicktale's main offerings.

Ramat Gan, Tel Aviv, Il

Ramat Gan, Tel Aviv, Il

Leading all technical related operations for Clicktale's Enterprise customers from pre-sale to deployment

New York, Ny, Us

Manage implementation and support for Knoa’s End-user Intelligence tool. Lead implementation projects from SOW design through project’s completion. Implementations are in the US, APAC and EMEA and executed remotely.* Manage over 20 accounts in parallel in various stages of implementation/support (including upgrades).* Guide customers through the requirements scoping process to be used in the project’s SOW, leading to more accurate and feasible milestones throughout the project’s plan execution.* Manage Knoa’s technical resources in charge of the actual implementation – guide their activities, assist with technical issues and customer facing conflicts.* Deliver technical training sessions for customer resources.* Contribute to team improvement efforts and use my programming skills to redesign a client facing maintenance application.

Houston, Texas, Us

I help our customers leverage and use BMC BladeLogic for Server Automation and BMC BladeLogic Decision Support for Server Automation.BMC BladeLogic allows IT organizations to manage their servers in various levels (Compliance, Auditing, Patching, Provisioning, Application Release Management, Virtualization) and supports various target OSs (Linux, Windows, Unix).BMC BladeLogic Decision Support for Server Automation allows IT organizations to create and maintain reporting capabilities on the data obtained by performing various operation in BMC BladeLogic through a web based interface.

Houston, Texas, Us

Lead consultant in a team of 3-8 consultants, receiving positive feedback and praise from every customer. Led and participated in over 50 projects, whose main goal is to optimize application development organizations’ software development life cycle using BMC AppSight – using Black Box technology to dramatically reduce the time application development organizations spend on root cause analysis. * Use my root cause analysis skills and experience to help customers analyze and resolve problems using BMC AppSight - over 85% success ratio.* Execute an in house developed methodology that involved researching customer workflows by closely working with department managers and then analyzing, architecting and designing specialized deployment plans for each customer in order to successfully change their workflows and effectively use AppSight. Each project executed on time and within budget limits.* Deliver onsite and/or offsite training for developers, QA personnel and support engineers. This included creating and updating training material and one on one mentoring.* Design and develop satellite .NET and web applications to extend and utilize the capabilities of AppSight based on customers’ requests. Saved our customers time and money they would have otherwise spent on R&D and test resources to achieve the same results. * Mentor and certify new consultants. Provide constructive feedback to new consultants and help them professionally and personally to adapt and thrive in our organization.* Rewrite and lead renewal of core training material used throughout the BMC AppSight training. Saved business unit tens of thousands of dollars by keeping the process in-house. * Provide feedback from both personal experience and customers to improve our application. This included evaluating new product versions and actively participating in internal discussions and forums for product enhancements* Received “Top Utilization” award twice in 2008 for billing 115% of my quota

Houston, Texas, Us

Over 6 years of experience in planning, designing and developing Windows applications using various programming languages. Part of a team of 3-5 developers.* Co-created an ASP based web application and an ASP.NET based web application that used the Black Box technology to extend and utilize root cause analysis in production-support workflows and for system administrators – thus reducing problem resolution time by nearly 50%. These applications are still the basis of BMCs offerings to its customers.* Designed and developed an add-in for Microsoft Visual Studio 2005. This extended Identify Software’s product offerings and allowed it to tie its technology with Visual Studio Team System and its enhanced capabilities. * Created and maintained Identify Software’s installer programs using InstallShield. I was and still am considered the installers “guru” in my company. I continue to help improve our installers.* Designed and developed an installation application to support remote and stand alone installations of AppSight Black Box. This allowed Identify Software to offer a capability that could not have otherwise been implemented at the time.

Us

Handled customers’ issues discovered in the field. Acted as liaison between the R&D team and the systems engineers/consultants, in order to provide fast and reliable solutions to urgent issues.Reviewed and edited MuTek’s user’s guide for BugTrapper - a developer oriented bug detector.