Ariel Ying-Hsuan Wang Email & Phone Number

Australia

Geelong, Victoria, Australia

• Effectively planned, managed and executed the opening of a brand-new hotel from zero, in collaboration with other department heads and General Manager• Recruited and developed a cohesive Front Office team of 10, from Guest Services to Duty Managers, fostering a high-morale, collaborative work culture.• Established and enforced brand-standard operational procedures to ensure excellence in service delivery.• Maintained robust, transparent, and dependable relationships with suppliers and stakeholders, enhancing operational efficiency.• Managed the daily operations of Front Office and Reservations, ensuring seamless guest experiences.• Achieved top-ranking department KPIs in guest satisfaction and net promoter score, leading IHG Hotels in Australasia to #1 within six months.

Geelong, Victoria, Australia

• Handled talent acquisition, comprehensive training programs, and fostered a cohesive team environment while conducting performance evaluations and managing payroll operations.• Diligently performed daily trust banking reconciliations and ensured accurate financial balancing.• Collaborated with the General Manager in overseeing owner accounting, guaranteeing equitable distribution of resources across units.• Managed accounts receivable, ensuring timely payment collections from corporate clients through effective follow-up strategies.• Led operational strategy, enforcing hotel policies and standard operating procedures to optimize efficiency and service excellence.

Sydney

• Delivered post-graduate lectures on Rooms Division Management, covering key areas such as service quality, guest engagement, Front Office operations, and crisis management.• Developed and updated curriculum content, ensuring alignment with academic standards and industry relevance.• Assessed student research and papers, offering constructive feedback and guidance to foster academic growth and understanding.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Spearheaded the Front Office team during hotel pre-opening, ensuring exceptional guest service and adherence to brand standards.• Managed daily operations, resolving issues promptly to guarantee guest satisfaction and safety.• Coordinated group reservations, optimizing occupancy and revenue.• Conducted night audit duties and compiled financial reports, ensuring accuracy and compliance.• Addressed guest feedback, driving continuous improvement through NPS & OSAT audit responses.• Ensured meticulous maintenance of financial records, including cash flow statements, guest floor limits, accounts receivable aging reports, and direct billing.• Assisted in crafting performance presentations for monthly Executive Committee meetings and executed various administrative responsibilities.• Fostered and sustained positive relationships with guests, suppliers, service providers, and clients, enhancing customer satisfaction and business partnerships.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Efficiently manage guest check-in and check-out processes, ensuring swift and satisfactory resolution of inquiries.• Excel in guest complaint resolution, adopting a proactive approach to maintain satisfaction.• Drive revenue growth by skilfully promoting and upselling hotel rooms, services, and products.• Execute precise handling of monetary transactions, maintaining strict accuracy in financial responsibilities.• Deliver exceptional guest experiences, consistently surpassing expectations to foster loyalty.

Sydney, Australia

• Coordinate Meetings, Incentives, Conferences, and Exhibitions groups, overseeing seamless guest management from pre-arrival to departure in collaboration with sales, banquet and housekeeping team.• Cultivate and maintain relationships with VIPs and key corporate clients, enhancing guest relations.

Sydney, Australia

Sydney, Australia

As part of the school program, the training takes place at one of the best fine dining restaurants in Sydney. I've gained experience and technical knowledge of the F&B industry, such as three plates carrying, restaurant set up, mise en place, wine knowledge, 7 coffee making, operate Micro, etc; and most importantly, I have a lot of fun interacting with guests.

Rio De Janeiro E Região, Brasil

Rio De Janeiro Area, Brazil

H.Stern is the largest jewelry brand in South America. Manufactures and sells fine jewelry. Its Workshop Tour shows goldsmithing, stone cutting, labs, training and showroom, which attracts hundreds of tourists from all over the world every day.Responsible for conducting mainly English and Chinese speaking visitors, applied consultative selling techniques and product knowledge to all customer interactions, developed and built ongoing customer relationships and confidence, captivated business loyalty. Constantly working under high pressure to deliver and exceed results.• Achieved the highest in-house sales performance level in just three years for delivering excellent results• Handled occasional customer’s complaint and reversed bad experiences into good ones • Proven exceptional customer service provided to guests• Provided new ideas in operational procedures which streamlined team/customers’ interaction

Rio De Janeiro Area, Brazil

An invitation to work at the H.Stern came in 2006. H.Stern is a major Brazilian jewelry company that is not only famous locally, but also well known worldwide, with over 150 stores in 3 continents. The headquarter located in Ipanema, Rio de Janeiro, is the third most visited place by tourists, only after Sugarloaf and Christ the Redeemer. I was the youngest salesperson to be hired at that time. As part of my training, I spent 3 months in the major hotels working as PR, to learn how to approach, present and invite tourists to visit our jewelry factory. After that, I was trained for and became a sales consultant, attending visitors from all over the world.

Rio De Janeiro Area, Brazil

Perform in documentation check, apply security questions and baggage checking. The profilers need to do the nasty job but still provide excellent customer service, specially when handling VIP passengers.I genuinely loved my job and did it very well due to my natural sensibility and high EQ. I received several formal compliments from passengers and was granted two times Employee of the Year Award in five years I’d worked there. • Coordinated and lead security teams in civil aviation• Successfully detected innumerous counterfeit documents and suspicious behaviors, as well as hidden narcotics • Worked together with different departments to ensure flights on time and safety• Proven excellent customer service• Achieved Honor’s Letter and Achievement of Agent Excellence Award 2003• Achieved Certificate of Excellence 2005

Master'S Degree, International Hotel Management

Activities and Societies: School AmbassadorSilver Medal for Academic Excellence Four Seasons Award for Teamwork & Leadership Three Pillar.

Extensive Course, Purchasing, Procurement/Acquisitions And Contracts Management

Extension Course, Logistics, Materials, And Supply Chain Management

Graduate Studies, International Business/Trade/Commerce

Curiosity is the word to describe what led me to chose International Trade for Graduate studies. Subjects like International Law.

Bachelor'S Degree, Journalism

Communication has always been my strong point. When I was a teenager, for one year I ran my own weekly family paper, and made it.

Bachelor'S Degree, Tourism And Travel Services Management

A degree in Hospitality was my first choice, but I had to drop it after the first year due to personal reasons. During this time I had.