Aries G. Email & Phone Number

Las Pinas, Ncr, Ph

Burnaby, British Columbia, Canada

Philippines

• Streamlined employment certificate and contract requests, maintaining a 2-day SLA with a 97% response rate.• Expedited onboarding by collaborating with ORBIT (Onboarding Recruitment & Background Investigation Team), decreasing pending requirements by 25% for seamless new hire integration.• Ensured legal compliance by actively engaging in regulatory initiatives and partnering with the Compliance Team for audit readiness.• Conducted meticulous contract reviews and maintained alignment with organizational standards.

National Capital Region, Philippines

Pioneered the digital transformation of employee records and onboarding processes during the challenging pandemic period, streamlining operations and ensuring continuity.• Streamlined document management processes, reducing administrative bottlenecks by 37%.• Spearheaded recruitment workflow optimization, leading to a 63% decrease in onboarding errors through effective Workday integration and pre-employment screening.• Collaborated with HRBPs and Training teams to enhance new hire orientation, fostering a welcoming and inclusive culture.• Reinforced organizational values and customer satisfaction by securing critical CPP documents and overseeing disciplinary actions.

• Delivered exceptional customer service across phone, email, and live chat, swiftly resolving technical and sales inquiries with a top 5% ranking in Net Promoter Score (89%) and Customer Satisfaction (93%).• Demonstrated expertise in order management by efficiently processing product orders via NetSuite, earning the title of "Camera Upgrade Champion" with over 250 orders processed in a single month.• Facilitated a smooth customer experience by quickly securing shipping and return labels, achieving less than 10% return orders and under 5% complaints for the money-back guarantee policy.• Maintained comprehensive product knowledge of cameras, accessories, and software, enhancing customer satisfaction and bolstering the company's product reputation.• Employed a proactive problem-solving approach, effectively escalating critical issues to support engineers, leading to immediate resolutions and heightened customer satisfaction.• Accurately documented customer interactions in Salesforce, ensuring effective team collaboration and precise data analysis.• Contributed to the development and upkeep of Confluence knowledge base articles, improving information accessibility for team members and expediting the resolution of complex technical issues.

SEO copywriting - HARO Specialist:-Leveraged Help a Reporter Out (HARO) as a primary tool or securing high-quality backlinks (DR 30+) and media coverage.-Developed and execute outreach strategies to connect with journalists, bloggers and industry influencers.-Ensured that HARO responses are optimized for relevant keywords to improve organic search rankings.-Collaborated with the SEO team to align link-building efforts with broader SEO strategies.Transcriptionist:-Transcribed audio and video recordings into written form, ensuring accuracy and clarity.-Reviewed and edited transcriptions for grammar, punctuation and formatting.-Coordinated with clients or team members to clarify unclear audio or obtain additional information.-Handled specialized transcriptions, such as legal or medical, with attention to industry specific terminology.-Researched and verified technical terms as needed.Document Management - Data Entry:-Organized and maintained electronic and physical files, ensuring easy retrieval of information.-Assisted in the preparation of presentations, reports and meeting materials.-Accurately input data from various sources into the clients database and spreadsheets.-Verified the accuracy of data and make necessary corrections.