Erica M. Email and Phone Number
Over the course of my career, I have held a variety of positions. In the early days of the Internet, I taught myself HTML and how to design web pages. My background includes being an artist, a photographer, a blogger, a writer, and an editor. I've been conducting genealogical research for more than thirty years, and have assisted a lot of friends with their research. In addition to having lived in multiple states and cities, I have traveled extensively. As a photographer, I rate restaurants on Google and have an Instagram following as a photographer. Combining all of my skills would be perfect because I've always thought that learning never stops.
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Call Center Customer Service RepresentativeConnexus Resource Group May 2021 - PresentBainbridge Island, UsProcessing and reviewing applications for Texas Rent Relief, Iowa Rent Relief and Kansas Emergency Rental Assistance. Data entry and emails. Processing and updating applications and assigning tasks to assist individuals in their time of need.After rent relief was done I moved onto Solutran where I did customer service for Healthy Benefits OTC, Food and Utility. Processed orders over the phone, processed utility payments, worked on troubleshooting tickets and helped members with questions and installing mobile application or getting them connected to our web site.
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Call Center RepresentativeHarte Hanks Nov 2020 - Feb 2021Chelmsford, Ma, UsCustomer service position for Ohio Pandemic Unemployment Assistance Call Center. Assisting claimants on the PUA weekly claims, initial claims, and whatever questions they may have about the processing. -
Call Center Customer Service RepresentativeRandstad Usa Jul 2020 - Nov 2020Atlanta, Ga, UsContract customer service position for Ohio Pandemic Unemployment Assistance Call Center. Assisting claimants on the PUA weekly claims, initial claims, and whatever questions they may have about the processing. -
Material HandlerGoodwill Industries International Jul 2019 - Oct 2019Rockville, Maryland, UsI was a material handler which was assembling kits for Ford Motor Corporation at Goodwill. -
Radio AnnouncerNrg Media Jul 2018 - Mar 2019Cedar Rapids, Ia, UsRadio announcer and board engineer. Voiced commercials and kept track of commercials for company. -
Corpus Christi Police Vehicle Impound Control OfficerCity Of Corpus Christi Jan 2017 - Jun 2017Corpus Christi, Texas, UsCustomer service to assist people getting their vehicles or belongings. Impound items are assessed for damages, all info on vehicle and belongings and entered into computer. -
Police Vehicle Impound Control OfficerA.T. Staffing Aug 2014 - Jan 2017Tyler, Texas, UsCustomer service to assist people getting their vehicles or belongings. Impound items are assessed for damages, all info on vehicle and belongings and entered into computer. -
Municipal Clerk I - TempA.T. Staffing May 2014 - Aug 2014Tyler, Texas, UsHired for temporary position at the Municipal Courthouse for clerical duties such as sorting incoming mail, coded incoming correspondence/money mail and assisted clerks with making copies, scanning documents and updating addresses.
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Customer Service Representative For Eftps At First DataAdecco Staffing, Usa Mar 2014 - Apr 2014Zurich, ChTemporary work for the EFTPS at First Data through Adecco staffing. Enjoyed providing customer service on the phones for our taxpayers. -
Customer Service RepresentativeIenergizer Sep 2012 - Jan 2013Provided email support for NCSoft Guild Wars 2 campaign. Ran billing reports and also went in game to find botters and eliminate them from game. -
Customer Service Team LeadCrossmark Jun 2010 - Sep 2012Lewisville, Texas, UsTrained and supervised other event specialists and ran food and general merchandise demonstrations in store. Worked with management and other vendors to help set up demonstrations. -
Customer Service RepresentativeTrig'S Jan 2005 - Jan 2010Minocqua, Wisconsin, UsGreeted customers as they entered whichever department I was in at the time. Provided them with support in finding the product and processing their orders. Passed responsible beverage course to host wine tastings. Also helped with inventory, merchandise billing and product setup. -
Call Center AgentDrs. Foster & Smith Feb 2004 - Aug 2004Rhinelander, UsProvided customer service for our customers. Helped vetrinarians and customers with reptiles and fish. -
Web Designer For New North NetworkFrontier Communications Oct 1998 - Mar 2002Dallas, Texas, UsDesigned and maintained web sites for our customers including any databases associated with the web site, provided marketing and positioning of the web site by adding them to search engines. Prior to the web design position I was a technical support representative for the internet department. We helped customers with any connection issues they were having or difficulties with email, etc. I designed an internal technical knowledge database to help the technical support department with our jobs. -
Broadcast AnnouncerWhdg Fm 97.5 Jun 1998 - Nov 1998Board operator and radio announcer. Assisted at broadcast remotes. Judge for "Battle of the Bands -
Ad ServicesVideo Monitoring Services May 1996 - May 1998Monitor network & cable television broadcasts for new commercials, transcribe them into our database for company clients.
Erica M. Education Details
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American Intercontinental UniversityInformation Technology -
Nicolet CollegeGraphic Design
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Rhinelander High SchoolPhotography
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DuolingoSpanish Language
Frequently Asked Questions about Erica M.
What company does Erica M. work for?
Erica M. works for Connexus Resource Group
What is Erica M.'s role at the current company?
Erica M.'s current role is Call Center Representative at ROI Call Center Solutions.
What schools did Erica M. attend?
Erica M. attended American Intercontinental University, Nicolet College, Rhinelander High School, Duolingo.
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